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    Installation and Support Technician - Gqeberha, South Africa - Headhunters

    Headhunters
    Headhunters Gqeberha, South Africa

    1 week ago

    Headhunters background
    Description
    Responsibilities:
    • Conduct on-site installations of point-of-sale systems for clients, ensuring hardware and software are set up accurately and efficiently.
    • Provide comprehensive training to clients on the use of our point-of-sale systems, ensuring they are equipped to maximize functionality and efficiency.
    • Troubleshoot technical issues remotely or on-site, diagnosing problems and implementing timely solutions to minimize downtime.
    • Collaborate closely with cross-functional teams, including sales, installations, setup, and customer support, to address client needs and escalate issues as necessary.
    • Maintain accurate records of installations, configurations, and support activities, ensuring documentation is up to- date and accessible.
    • Proactively identify opportunities for process improvements and product enhancements based on client feedback and industry trends.
    Qualifications:
    • High school diploma or equivalent; A+ and N+ preferred
    • Previous experience in technical support, installation, or maintenance, preferably within the point -of-sale or retail technology industry.
    • Proficiency in troubleshooting hardware and software issues, with a strong understanding of networking principles.
    • Excellent communication skills, with the ability to effectively explain technical concepts to non-technical users.
    • Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
    • Proven track record of delivering high-quality customer service and building positive client relationships.
    • Flexibility to travel to client sites as needed and work occasional evenings or weekends.

    Benefits:
    • Competitive salary commensurate with experience.
    • Comprehensive benefits package, including access to online mental health platform, medical aid assistance, funeral plan, and paid time off.
    • Opportunities for professional development and career advancement.
    • Collaborative and inclusive work environment with a focus on innovation and continuous improvement.
    Area's covered:
    • PE to Plettenberg Bay
    • PE to Port Alfred
    • PE to Graaff Reineit
    Package structure:
    • Basic
    • Care Allowance
    • Advertising allowance
    • Medical Aid (50/50)
    • Commission
    • Standby / Call Out Commissions
    • Fleet card
    • Laptop
    • Networking tools
    • Cell phone
    Please consider your application unsuccessful if you have not received a response within 2 weeks of applying.
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