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    Managed Services Engineer L2 - Port Elizabeth, South Africa - Dimension Data

    Dimension Data
    Dimension Data Port Elizabeth, South Africa

    19 hours ago

    dimension data background
    Description
    Functieomschrijving

    Are you tired of working for a company without any training budget? Do you want to learn the latest technologies and become an expert in them? Are you ready to work with a new and dynamic team and make a real impact on our company's success?

    Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

    Requirements

    Monitors client infrastructure and solutions

    Identify problems and errors prior to or when they occur

    Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction

    Investigate first line incidents assigned and identify the root cause of incidents and problems

    Fulfil approved requests following agreed procedures

    Provide telephonic or chat support to clients when required

    Execute approved maintenance activities including patching and configuration changes

    Follow the required handover procedures for shift changes to ensure service continuity

    Report and escalate incidents where necessary

    Ensure the efficient and comprehensive resolutions of incidents and requests

    Proactively identify opportunities for work optimisation

    Qualifications

    Diploma, degree or relevant qualification in IT/Computing

    demonstrated work experience

    Advantageous certifications:

    • ITIL certification
    • Microsoft Certified Solutions Associate - MCSA
    • Microsoft Certified Solutions Expert - MCSE
    • Azure Cloud Certification
    • AWS Cloud Certification
    • VMware & Hyper-V
    • SCCM & SCOM
    • IP, WINS, DHCP, DNC, etc
    • MS-Office, 0365, MS-Windows
    • MS-Active Directory
    • MS-Windows Server
    • MS-Exchange Server
    • Backup Certification
    • Cisco Certified Network Associate - CCNA
    • Security Certification
    Requirements -
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