Managed Services Engineer L2 - Port Elizabeth, South Africa - Dimension Data

Description

We are looking for a dedicated Technical Support Specialist to join our team and provide expert assistance to our field engineers, technicians, and product support personnel. If you are passionate about troubleshooting complex electro/mechanical equipment and computer systems, then this is the role for you.

Responsibilities:

• Monitor client infrastructure and solutions
• Identify and resolve problems proactively
• Investigate and resolve incidents and problems efficiently
• Provide telephonic or chat support to clients as needed
• Execute maintenance activities following procedures
• Report and escalate incidents when necessary
• Identify opportunities for work optimisation

Qualifications:

- Diploma, degree, or relevant qualification in IT/Computing

- Demonstrated work experience in a similar role

Advantageous certifications:

• ITIL certification
• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Solutions Expert (MCSE)
• Azure Cloud Certification
• AWS Cloud Certification
• VMware & Hyper-V
• SCCM & SCOM
• IP, WINS, DHCP, DNS, etc
• MS-Office, 0365, MS-Windows
• MS-Active Directory
• MS-Windows Server
• MS-Exchange Server
• Backup Certification
• Cisco Certified Network Associate (CCNA)
• Security Certification