Managed Services Engineer L1 - Port Elizabeth, South Africa - Dimension Data

    Dimension Data
    Dimension Data Port Elizabeth, South Africa

    3 weeks ago

    dimension data background
    Description
    Functieomschrijving

    Are you looking for a way to make a difference in your career and that of your team? Do you want to work in an environment where people care about their careers, and where they take time out to help you with your development? We believe we're looking at the right person for this Managed Services Engineer role.

    As a Managed Services Engineer, you'll be responsible for managing and maintaining our network infrastructure. You will monitor the health of our server environment in order to ensure that it is running optimally and securely. You will also manage all aspects of server maintenance including hardware upgrades, software installations, configuration changes and troubleshooting issues with servers or services. Your job will involve both day-to-day tasks as well as developing detailed technical knowledge on specific areas of the company's technology stack

    Requirements

    Monitors client infrastructure and solutions

    Identify problems and errors prior to or when they occur

    Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction

    Investigate first line incidents assigned and identify the root cause of incidents and problems

    Fulfil approved requests following agreed procedures

    Provide telephonic or chat support to clients when required

    Execute approved maintenance activities including patching and configuration changes

    Follow the required handover procedures for shift changes to ensure service continuity

    Report and escalate incidents where necessary

    Ensure the efficient and comprehensive resolutions of incidents and requests

    Proactively identify opportunities for work optimisation

    Qualifications

    • Bachelor's degree in Computer Science or related field required

    Advantageous certifications:

    • ITIL certification
    • Microsoft Certified Solutions Associate - MCSA
    • Microsoft Certified Solutions Expert - MCSE
    • Azure Cloud Certification
    • AWS Cloud Certification
    • VMware & Hyper-V
    • SCCM & SCOM
    • IP, WINS, DHCP, DNC, etc
    • MS-Office, 0365, MS-Windows
    • MS-Active Directory
    • MS-Windows Server
    • MS-Exchange Server
    • Backup Certification
    • Cisco Certified Network Associate - CCNA
    • Security Certification
    Requirements -