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    Workforce Management Management Junior Consultant - Johannesburg, South Africa - 5D Tech Systems

    5D Tech Systems
    5D Tech Systems Johannesburg, South Africa

    1 week ago

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    Contract
    Description

    KEY RESPONSIBILITIES:

    • Design and plan WFM systemsoUnderstand the WFM environment and assist to configure the system according to the customer's requirementsoIdentify and advise on business and system processesoAdvise and guide customers on business processes and policiesoScope Technical and Functional design documentsoConfigure the customer's rules within the setup of the system oFacilitate the population of the blueprintoConsult with and advise customers on best practices, industry standards, and legislation compliance within the customers' WFM space
    • Integrate WFM system with customers systemsoIdentify which systems the WFM system needs to be integrated with from the blueprint
    • Implement WFM system for customersoConfigure the system according to the blueprintoFacilitate user acceptance testing with clientsoDeploy the WFM system
    • Conduct Training for WFM customers and Internal requirementsoDevelop training material and slide decksoConduct end user training with client's end users and super usersoContinually develop own skills to improve training methods and product knowledgeoKeep skills updated by attending regular training on the UKG training portaloHand Hold end users and day to day operation teething problems
    • Project Closure and debriefoParticipate and contribute to project post-mortem meetings
    Provide after sales supportoProvide end to end system support to clients (on-site and remote)oAttend to assigned service calls promptly for optimum resolutionoUse the UKG global support system to log and resolve complex product issuesoProvide Help Desk support oProvide root cause analysis upon customer's requestCORE RESPONSIBILITIES:

    • Constantly and proactively Learn about and understand the entire UKG Application product lineoUse the UKG On-line library as a source of technical informationoUse the Product Forums to log questions and receive responses from other Consultants and UKG Reps around the worldoStay abreast of changes that occur in UKG day-to-day businessoParticipate in Web Virtual Training / Webinars when availableoSolid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction.oAbility to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel.

    Educational Qualifications:
    Essential

    • Matric
    • Diploma or Degree in Information Technology or equivalent
    • UKG CertificationAdvantageous
    • Microsoft certifications Experience
    • At least - 3 years' experience in working with UKG systems (Workforce Central & Workforce Pro), applications, customer environments.
    • PC application software experience (MS Office Suite)
    • Time and Labour management system experience
    • Experience implementing or supporting enterprise software applications and hardware used in web environments
    • Experience with requirement gathering, documentation, solution design and implementation SkillsEssential
    • Knowledge of Mobile technology
    • Knowledge of Cloud computing
    • Knowledge of various browsers
    • Presentation Skills
    • Excellent customer relations skills
    • Soft skills associated with effective customer communications and account management
    • Ability to coordinate and organize multi-tasks to achieve training vision
    • Time management skills
    • Windows server experience
    • Ability to multi-task
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