- Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
- Servicing our members in a customer centric way to ensure that we live by our service principles
- Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.
- Maintaining the customer relationship database and logging call details as per procedure in order to address query.
- Achieving and exceeding key performance metrics relating to service delivery
- Delivering results and meeting customer expectations
- Presenting and communicating information
- Excellent verbal and written communication skills
- Analyzing, Writing, and reporting
- Deciding and initiating action
- Working with people
- Following instructions and procedures
- Time management
- Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
- Matric (Compulsory)
- Basic MS Office Skills / Computer literate
- The Business Writing Skill (Advantageous)
- Clear Credit & Criminal Record.
- Must be South African Citizen
- Available immediately / 2 weeks notice
- Fiber at home compulsory to accommodate potentially working from home when required
-
Service Consultant
Found in: Talent ZA C2 - 2 hours ago
Palesa Mbali Group Cape Town, South Africa Full timeOur client has an exciting opportunity for a Service Consultant within the medical scheme space and based in Cape Town. · The Service Consultant is a customer service champion, who provides an informative & intuitive customer experience to stakeholders (including: Medical Scheme ...
-
client services consultant
Found in: Job Placements ZA C2 - 5 days ago
Wenz Recruitment CapeTown, South AfricaCLIENT SERVICES CONSULTANT · Perm, Salary CTC up to dependent on experience p/a, CBD, normal working hours Mon - Fri, must be flexible. Normal company benefits apply. · A Corporate Financial Services Company is seeking to employ a Client Service Consultant to telephonically serv ...
-
Investment Service Consultant
Found in: Job Placements ZA C2 - 3 days ago
Wenz Recruitment CapeTown, South AfricaINVESTMENT SERVICES CONSULTANT · Perm, Salary CTC up to dependent on experience p/a, CBD, normal working hours Mon - Fri, must be flexible. Normal company benefits apply. · A Corporate Financial Services Company is seeking to employ a Client Service Consultant to telephonically ...
-
Client Service Consultant
Found in: Talent ZA C2 - 5 days ago
Santam Cape Town, South AfricaWho are we? · Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our ...
-
Client Service Consultant
Found in: Talent ZA 2A C2 - 5 days ago
The Recruitment Council Cape Town, South AfricaAre you passionate about delivering exceptional client experiences in the dynamic world of finance? An exclusive opportunity awaits you with a prominent Financial Services company. Our client are looking for a dynamic and well-spoken Client Service Consultant to join there team i ...
-
Investment Service Consultant
Found in: Trabajos Diarios ZA C2 - 1 day ago
Edge Personnel City of Cape Town, South Africa Full timeRequirements: · A bachelor's degree in Commerce or Business Science majoring in Finance, Investments, Economics, Mathematics or Statistics (this is not an exhaustive list) · NOT MORE THAN TWO YEARS EXPERIENCE · Good Matric results · GPA's above 65% · This is a paid learner-ship w ...
-
Client Service Consultant
Found in: Talent ZA C2 - 2 hours ago
Rory Mackie & Associates Cape Town, South Africa Full timeThe Investment Platform Client Service team are a dynamic and resilient client focused team who are highly skilled in communication. The team are always striving to create a positive client experience with an emphasis on delivering superior service. The team is experienced in eng ...
-
Graduate Investment Service Consultant
Found in: Talent ZA C2 - 6 days ago
RPO Recruitment Cape Town, South Africa Full timeRPO's client, Africa's largest privately owned investment management company, is seeking a recent graduate to join their team as an investment service consultant. As an Investment Service Consultant, you will be responsible for providing financial advice and investment recommenda ...
-
OMF Service Centre Consultant
Found in: Talent ZA C2 - 5 days ago
Old Mutual Cape Town, South Africa Full timeDescription · This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts. This role delivers client servic ...
-
Retail Investment Client Services Consultant
Found in: Job Placements ZA C2 - 4 days ago
Rory Mackie & Associates Cape Town, South AfricaOverview: · Our client, a global asset management company, is seeking to appoint a Retail Client Services Consultant. This position requires a passionate and highly motivated individual who will be part of a team responsible for guiding clients through the company's products and ...
-
Senior Service Now Technical Consultant
Found in: Talent ZA C2 - 5 days ago
Computacenter Cape Town, South Africa Standard |Location: South Africa - Cape Town | Job-ID: | Contract type: Standard | Business Unit: Customer Success & Service Delivery · Life on the Team · An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We are a group of ...
-
Client Service Investment Administration Consultant
Found in: Talent ZA C2 - 2 days ago
Sanlam Cape Town, South AfricaWho are we? · Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on o ...
-
Senior Service Now Technical Consultant
Found in: beBee S2 ZA - 5 days ago
Computacenter AG & Co. oHG CapeTown, South AfricaLocation: South Africa - Cape Town | Job-ID: 205539 | Contract type: Standard | Business Unit: Customer Success & Service Delivery · Life on the Team · An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We are a group ...
-
Internal Service Consultant-Cape Town
Found in: beBee S2 ZA - 2 days ago
Jobking Cape Town, South Africa Full timeMMI Health, an entity of MMI Holdings Limited (MMI), delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insig ...
-
Payroll Consultant for Consulting Firms
Found in: beBee Professionals ZA - 4 days ago
Job Offer: Payroll Consultant for Consulting Firms · beBee Professionals is looking for a Payroll Consultant for Consulting Firms to join our team in Cape Town. · The successful candidate will be responsible for providing payroll services to consulting firms, including payroll pr ...
-
HR Consulting Expert
Found in: beBee Professionals ZA - 4 days ago
BeBee Professionals is looking for a HR Consulting Expert to join our team in Cape Town. · The successful candidate will be responsible for providing HR consulting services to our clients, including but not limited to: · • Developing and implementing HR strategies and initiatives ...
-
Business Analyst Consultant
Found in: beBee Professionals ZA - 4 days ago
BeBee Professionals is looking for a Business Analyst Consultant to join our team in Cape Town. · The successful candidate will be responsible for providing business analysis services to our clients, including requirements gathering, process mapping, data analysis, and system des ...
-
Acuity Consultants Cape Town, South Africa Permanent, Full timeJob Description · This is an excellent opportunity to manage the operations of the Cyber Security Risk environment for South Africa's leading Financial Services organization · Based in cape town this role is paying up to R800K per annum · THE COMPANY · Africa's LEADING FINANCIAL ...
-
AS365 Captain
Found in: Talent ZA A C2 - 5 days ago
Flightjobs/DVV Media Cape Town, South AfricaZenon is pleased to be supporting a longstanding client and well-established operator in the recruitment of experienced AS365 Captains to work on 12 month rotational contracts based in Africa. · Benefits: - · 12 month contract Accommodation and Local Transportation Provided 6 wee ...
-
B777 First Officers
Found in: Talent ZA A C2 - 6 days ago
Flightjobs/DVV Media Cape Town, South AfricaZenon Aviation is pleased to be supporting an Airline in their search for experienced B777 First Officers to work on 2-3 month contracts based in Africa. · Benefits: - · 2-3 month Contracts Available Accommodation and Local Transportation Provided Flights provided Medical insuran ...
Customer Service Consultant - Cape Town, South Africa - Callforce Direct
Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Working hours : The contact center operates on a 24/7 basis and shifts are rotational.
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution. This position requires a candidate residing in Cape Town, fully Covid-19 vaccinated as per Policy, a high caliber track record of customer service and available for the assessments and interview process.
Competencies and Skills required
Education and experience required:
Salary : R 9500 PER MONTH