- Perform monitoring of systems and fix potential issues or escalate where required.
- Be able to perform 2nd/3rd line hosting queries and troubleshooting.
- Can troubleshoot server hardware and OS software related issues.
- Know how to troubleshoot basic RAID (1,5,10)
- Can Perform Backup + restore of systems from Backups where required.
- Be the first line of contact for Pro & Premier customers.
- Provide 3rd line technical support for tickets escalated.
- Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with SLAs.
- Take ownership of incidents and manage through to resolution where possible.
- Attend to proactive and reactive monitoring alerts to ensure minimum disruption to customers.
- Liaise with Sysadmin on Projects and Technical tasks.
- Produce information reports upon request.
- Build and maintain the companys reputation & customer relationships.
- Able to work 24/7 rotational shifts.
- Matric or equivalent, IT qualification advantageous
- A+ N+ certification
- 2 years minimum relevant customer service experience ideally from a webhosting or tech environment.
- 2+ years experience in an IT Service Desk support environment (3rd line support), experience supporting VMware hypervisor, Linux Servers, Windows Servers, MysQL and MsSql.
- Ability and willingness to work shifts; Valid Driver license + own transport
- Valid Driver license and own transport
- Understanding of DNS / Hosting
- Windows server knowledge (server 2008 R and certification required
- Basic Network troubleshooting knowledge
- Basic knowledge of Mssql and MySql
- VPS and Docker basic knowledge
- virtualization(Kvm/Hyper-v)
- Exposure to datacentre hardware, software, and storage technologies.
- Exposure to modern Backup & Disaster Recovery technologies
- Very strong technical understanding of current industry-leading webhosting technologies
- A desire for continuous learning and career development
- Ability to work in a team
- Interpersonal skills
- Customer focused
- Tech - savvy
- Solution driven
- Takes initiative
- Excellent delivery standards.
- Linux LPIC certification(s)
- Scripting (PowerShell, Bash, Phyton, etc.)
- cPanel Certification
- Plesk Certification
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Support Agent
Found in: Talent ZA C2 - 3 days ago
Solarquest Cape Town, South Africa ContractCompany Overview: · We are a leading company in the solar industry, committed to providing sustainable and innovative energy solutions to our customers. As we continue to expand, we are seeking a highly motivated and customer-oriented Support Agent to join our team. This role re ...
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Customer Support Agent
Found in: Talent ZA C2 - 3 days ago
CAPAGO INTERNATIONAL Cape Town, South Africa CDICAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions. It is responsible for financing and managing visa application centres to process their Schengen visa applications. · We operate in 10 countries and welcome more than 250,00 ...
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Broker Support Agent
Found in: Talent ZA C2 - 2 days ago
Nedbank Cape Town, South AfricaRequisition Details & Talent Acquisition Contact · REQ: 131223 · Talent Acquisition Consultant: Lerato Sithole · Location: Western Cape · Cluster: Wealth- Insurance · Closing Date: 03 May 2024 · Job Family · Sales And ServicesCareer Stream · SalesLeadership Pipeline · Manage Self ...
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Broker Support Agent
Found in: beBee S2 ZA - 1 day ago
Nedbank CapeTown, South AfricaRequisition Details & Talent Acquisition Contact · REQ: 131223 · Talent Acquisition Consultant: Lerato Sithole · Location: Western Cape · Cluster: Wealth- Insurance · Closing Date: 23 February 2024 · Job Family · Sales And ServicesCareer Stream · SalesLeadership Pipeline · Manage ...
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French Customer Support Agent –
Found in: Talent ZA C2 - 5 days ago
Language Recruiters Cape Town, South AfricaJoin a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent · This dynamic team is seeking an enthusiastic French Customer Support (Sportsbook) Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this rol ...
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Estimator
Found in: Executive Placements ZA C2 - 2 days ago
Rhenus Logistics Cape Town, South AfricaRequirements: · Assist senior estimators with rate requests and provide support in terms of administration, estimates and the day-to-day processes in the estimates department. · Compile Agent estimates, and other estimates as per capability. · To ensure that agent estimates, clie ...
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student services officer
Found in: Job Placements ZA C2 - 2 days ago
Premium Consulting Cape Town, South AfricaSTUDENT SERVICES OFFICER · SCOPE OF RESPONSIBILITIES · Overseeing student administration and records, managing financial transactions and records, addressing student and agent inquiries, maintaining office and facilities, supervising the Student Services Assistant. · Amount and ...
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Independent Sales Agent
Found in: Trabajos Diarios ZA C2 - 2 days ago
Black Ink Promotions Cape Town, South Africa PermanentBlack Ink Promotions prides itself in providing excellent customer service to our clients while selling them our financial products and services. With a strong focus on honesty and integrity, we are committed to helping businesses thrive in today's competitive market as well as d ...
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Portuguese Customer Success Agent
Found in: Talent ZA C2 - 1 day ago
Initiate International Cape Town, South AfricaJob Description · Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) · Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) · This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to d ...
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Portuguese Customer Success Agent
Found in: Talent ZA C2 - 5 days ago
Language Recruiters Cape Town, South AfricaJob Description · Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) · Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) · This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to d ...
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Portuguese Customer Success Agent
Found in: Talent ZA C2 - 1 day ago
Initiate International Cape Town, South AfricaExciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) · Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) · This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-qualit ...
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Portuguese Customer Success
Found in: Talent ZA C2 - 5 days ago
Conexus Africa Cape Town, South AfricaExciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) · Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) · This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-qualit ...
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Assistant Manager
Found in: Talent ZA C2 - 3 days ago
WNS Global Services Cape Town, South AfricaJob Description · Manages and oversees a team of call center agents. · Motivates and supports agents through feedback and communication. · Measures KPI's like inbound calls, call waiting, and call abandonment. · Assists with taking agents' calls if they can't handle the workload. ...
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Student Services Officer
Found in: Talent ZA C2 - 5 days ago
SD Recruitment Cape Town, South AfricaOur client, a highly reputable education brand is looking to hire a Student Services Officer. The primary purpose of the Student Services Officer role is to ensure efficient and effective administration of student services and operations. This encompasses managing student enrolme ...
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Field Sales Agent: Durban, Cape Town and Gauteng
Found in: Talent ZA C2 - 5 days ago
Worldwide Fund for Nature Cape Town, South AfricaWWF-SA is looking for passionate, professional, and inspiring individuals to join our Field Sales Agent Teams. · This is your chance to start an exciting new Field Sales career. · The role involves engaging with the public in Malls, Shopping Centres and other public venues across ...
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Portuguese Customer Success Agent
Found in: Talent ZA C2 - 5 days ago
Language Recruiters Cape Town, South AfricaExciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) · Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) · This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-qualit ...
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Team Leader: Customer Service Centre
Found in: Talent ZA C2 - 1 day ago
Ad Talent Africa Cape Town, South Africa Full timeOne of Africa's largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre. · Purpose of the Job · You will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager ...
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Sales Agent
Found in: Trabajos Diarios ZA C2 - 2 days ago
PikUniq Cape Town, South Africa ContractAttention: Please note that the PikUniq hiring team will be using the PikUniq platform for candidate screening and conducting one-way interviews. Each application received will be carefully evaluated and screened. Job Title: Remote Sales Agent - South Africa Salary: Basic + Uncap ...
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Insurance Customer Service Agent
Found in: Talent ZA C2 - 3 days ago
WNS Global Services Cape Town, South AfricaJob Description · Primary Job Duties & Responsibilities · Assess customer situations to provide quotes, policy inquiries and changes, billing questions, and technical support. · Review and resolve policy cancellations, reinstatements, and service-related complaints. · Act as expe ...
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Call centre agent
Found in: Trabajos Diarios ZA C2 - 5 days ago
National debt consultants Cape Town, South Africa ContractA call center agent is empathetic, patient, and knowledgeable about financial matters. They possess a deep understanding of debt management solutions and are adept at explaining complex concepts in a clear and understandable manner. Their communication style is compassionate, as ...
Advanced Technical Support Agent - Cape Town, South Africa - Boardroom Appointments
Description
Duties and Responsibilities
Qualification and Experience
Key Competencies
Advantageous: