- Mandated to recommend to stakeholders in resolving disputes, considering fairness, equity and materiality.
- Knowledge sharing and meeting client's expectations.
- Self-development and keeping abreast of new developments within the industry.
- Maintain a good working relationship with all stakeholders.
- Data integrity.
- Deal with complainants in a professional and courteous manner and address concerns.
- Responsible for regulatory complaints.
- Good decision making and working under pressure living the Santam values.
- Excellent writing skills.
- Achieving work goals and objectives
- Law degree
- Admitted Attorney
- Minimum 3 years' practicing attorney.
- Dispute resolution experience/training.
- Minimum 1 year client service experience.
- Knowledgeable in short-term insurance industry.
- Advantageous to comprehensive understanding of Santam products and services.
- Interpretation and application of policy wording and policy schedule.
- Ability to apply mind based on all information and draw valid conclusions and make sound recommendations to stakeholders.
- Formal writing skills to liaise with clients.
- Strong interpersonal skills, problem solving, self-control and self-confidence, time management skills.
- Accurately checking information, processes and tasks.
- Prompt actions to be taken when and where required to accomplish tasks.
-
Client Care Manager
3 hours ago
Sanlam Cape Town, South Africa**What will you do?** · - A position for a **Client Care Manager **exists in the Shared Services, Client Care area, based at Santam Head Office in **Bellville.** · - The incumbent will play a key role in effectively and timeously handling all complaints, requests and enquiries in ...
-
Customer Care Manager
3 days ago
Atlas Finance Rosebank, South Africa**Key Accountable Responsibilities** · - Manage and direct the Customer Care team to achieve exceptionally high standards of customer care at every interaction with potential or existing clients. · - Ensure that SLAs are adhered to in client query resolution · - Ensure that the q ...
-
Zeebra Junction Specialist Recruitment Cape Town, South Africa**Overview** · My Client a NPO in Cape Town is recruiting for a Operations / Facility Manager at their unit in Cape Town - Western Cape · **Remuneration Structure** · - Salary : Highly Competitive Salary Negotiable · - Company benefits to be discussed in interview. · **Education ...
-
Zeebra Junction Cape Town, South AfricaMy Client a NPO in Cape Town is recruiting for a Operations / Facility Manager at their unit in Cape Town - Western Cape · **Remuneration Structure** · - Salary : Highly Competitive Salary Negotiable · - Company benefits to be discussed in interview. · **Education requirements**: ...
-
Asset Care Manager
3 days ago
Peninsula Beverage Company Parow, South AfricaIn this role you are responsible for managing Trade Services assets for Coca Cola Peninsula Beverages, which involves the sourcing of refrigeration components/equipment, managing the vendor relationships and evaluating new equipment/components. · To ensure Trade Services assets a ...
-
Patient Care Manager
6 days ago
Stellenbosch Hospice NPC Stellenbosch, South AfricaThe Patient Care Manager will oversee the day-to-day operations of our 12 Bed Intermediate Care Facility, Home Care Department and the Psycho-Social Department. · They are responsible for managing and leading a dedicated interdisciplinary team of sisters and social workers, ensur ...
-
Care Manager Specialist
3 days ago
Palesa Mbali Group Cape Town, South Africa Full timePosition Profile: Specialist: Care Manager · Position: · Specialist: Care Manager · Grade: · B4M1 · Position Purpose: · To educate and support members with the aim of empowering them to manage their disease better thereby improving their health outcomes and limiting healthcare co ...
-
Customer Care Accounts Manager
1 week ago
Ello Technology (Pty) Ltd City of Cape Town, South Africa Full time1. Role Overview · As a Customer Care Account Manager, you play a pivotal role in ensuring the satisfaction and success of our valued clients. Your primary responsibility is to serve as the main point of contact for assigned accounts, building strong relationships and delivering ...
-
Nursing Services Manager
3 days ago
Oasis Care Center Cape Town, South Africa**Nursing Services Manager** · The Nursing Services Manager is responsible for implementation of all clinical and nursing processes and care at the healthcare facility with the support of the shift leaders who lead the different phases of care. The Nursing Services Manager also l ...
-
Registered Nurse
6 days ago
Faircape Group Cape Town, South AfricaFaircape Health provides the full continuum of care at six world-class healthcare facilities located on-site at six luxury, retirement villages. · The services of an experienced, compassionate **Registered Nurse - Night Duty** are required. The successful incumbent will administe ...
-
Cath Lab Manager
6 days ago
Careforce recruitment Cape Town, South Africa**Cath Lab Unit Manager.** · **Our client, a private hospital in the northern suburbs of Cape Town, are looking for a Cath Lab Unit Manager.** · The Unit Manager will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical ...
-
Nursing Manager
1 week ago
Independent HR Consultant Cape Town, South AfricaThe Registered Nurse will be responsible for managing individualized patient care by promoting and restoring patient' health through the nursing process, collaborating with physicians and multidisciplinary team members, providing physical and psychological support to patients and ...
-
iMedrecruit Cape Town, South AfricaAbout the job Nursing Services Manager Malmesbury, Cape Town · **Nursing Services Manager Malmesbury, Cape Town** · A Hospital Group requires a Nursing Service Manager who will be responsible for the overall nursing management of the hospital. This includes the co-ordination of a ...
-
Unit Manager
3 days ago
Vencorp Placements Cape Town, South AfricaWe're recruiting a Unit Manager · - Theatre to lead a multidisciplinary team in a Theatre Department in the private sector. In this role you will be responsible for overseeing day-to-day patient care, supervising, directing, and developing nurse staff, and reporting to the Nursin ...
-
Cath Lab Manager
1 week ago
Salesforce Recruitment Cape Town, South AfricaOur client, a private hospital in the northern suburbs of Cape Town, are looking for a Cath Lab Unit Manager. · The Unit Manager will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice. You will be responsible ...
-
Registered Nurse
2 days ago
Time Personnel Cape Town, South AfricaJob Overview · **Expiration date**: · 21 March 2024 · **Location**: · Cape Town, Western Cape · **Job Title**: · Registered Nurse · **Education Level**: · Diploma · **Job Level**: · Senior · **Minimum Experience**: · 5- 7 Years · Registered Nurse job vacancy in Century City, Cape ...
-
Unit Manager: Theatre
1 week ago
Vencorp Placements Cape Town, South AfricaWe're recruiting a Unit Manager · - Theatre to lead a multidisciplinary team in a Theatre Department in the private sector. In this role you will be responsible for overseeing day-to-day patient care, supervising, directing, and developing nurse staff, and reporting to the Nursin ...
-
Cath Lab Manager
3 days ago
Careforce Recruitment Cape Town, South AfricaOur client, a private hospital in the northern suburbs of Cape Town, are looking for a Cath Lab Unit Manager. · The Unit Manager will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice. You will be responsible ...
-
Primary Healthcare Nursing Practitioner
5 days ago
Kaelo Cape Town, South AfricaCompany Description · **About Kaelo** · Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - produ ...
-
Clinical Nurse
3 hours ago
LetsLink Pty Ltd Cape Town, South AfricaLetsLink recruitment is seeking for a Clinical Nurse (R/N) (Outreach Nurse) to work at a private hospital in Cape Town. As an Out Reach Nurse, you will be responsible for overall supervision and management of high risk patients in the hospital. This will include any transfers fro ...
Client Care Manager - Cape Town, South Africa - Sanlam
Description
What will you do?
A position for a Client Care Manager exists in the Shared Services, Client Care area, based at Santam Head Office in Bellville.
The incumbent will play a key role in effectively and timeously handling all complaints, requests and enquiries in line with products and services provided by Santam, with due consideration to fairness, equity and materiality – principles of Treating Customers Fairly.
What will make you successful in this role?
Qualification and Experience
Skills
Core Competencies
Being resilient - Contributing through othersCollaborates - Contributing through othersCourage - Contributing through othersCultivates innovation - Contributing through othersCustomer focus - Contributing through othersAbout The Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance good and proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the divisions Employment Equity targets.