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Umaymah Dendar

Umaymah Dendar

IT Software Technician/ Helpdesk Technician

Technology / Internet

Cape Town, City of Cape Town

Social

Services offered

I am an energetic, ambitious person who has developed a mature and responsible approach to any task and situation I am presented with. I am a positive and hardworking individual, who always strives to achieve the highest standard possible. I enjoy learning new things, I work very well under pressure and I have the experience to handle client complaints and solving problematic situations.

Second line technician
Customer support
Helpdesk technician
First line technician
It software technician
Approximate rate: ZARR 90 per hour

Experience

I have been in the IT industry for 5 years, starting my professional career in IT while studying with a company called TCM as a helpdesk agent contracting for MTN. I later joined a company as a ISC Contact Agent based in a retail environment supporting Pick n Pay applications and software.

Shortly after I had joined and found plenty of growth at Spinnaker Software where I started off as a First Line Technican and got promoted a year later to 2nd line Technician, I had built skills using SQL to investigate data and assisted QA with testing the application for bugs while following up with implementing solutions to improve the system. I had also single handedly managed a team of 6 to implement a loyalty programme integration for all our retail clients which had proven to be successful.

Education

I have obtained a certification in Technical Support as well as Project Management.

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