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    Field Service Engineer - Johannesburg, South Africa - GEA

    GEA
    GEA Johannesburg, South Africa

    3 days ago

    Default job background
    Full time
    Description

    Responsibilities / Tasks

  • Sale of service work across all Product Groups - Identify new clients (3rd Party) and optimize business from existing customer base by identifying service opportunities and leads and communicate it to the responsible GEA personnel;
  • Performing and Executing of Service Work and Service Projects to the highest standards and levels of quality;
  • Customer relations development;
  • Managing/documenting service project and contracting opportunities with key and new clients;
  • Marketing of our brand and business;
  • Service Administration - Finance
  • Improvement of the EBIT margin in service;
  • Ensure that the budgeted monthly turnover is exceeded;
  • Check and sign service costing prior to invoicing if Service Branch Manager not available;
  • Debtors - resolve technical invoice queries/disputes;
  • Manage operational input IMAX 6 – Call Status.
  • Planning and scheduling of work together with Service Branch Manager and Service Supervisors, Administrators & Coordinators and Branch Controllers;
  • Arranging Field Service Engineers daily work;
  • Accurate time keeping of all work performed (signed timesheets submitted daily and approved);
  • Managing Work in Progress and ensuring jobs are completed within quoted timeframes or as per agreement with customer;
  • Liaising with the Service Branch Manager and Service Supervisors, Administrators & Coordinators and Branch Controllers and/or customer on progress of work;
  • Monitoring efficiencies of staff;
  • Taking after-hour service and breakdown calls, co-ordinating with Field Service Engineer and liaising with customers on progress of work;
  • Quality of workmanship;

    • · Monitoring and controlling of N/A;

    · Providing high level or 1st Level Technical support and technical direction to service personnel;

    · Identify training needs for FSE's;

    · Ensure that service vehicles are serviced and maintained;

    · Ensure that proper safety procedures (use of safety equipment) are adhered to on site as per GEA QHSE and local law requirements;

    · Ensure all personnel are equipped with safety equipment (PPE) and documentation is up to date;

    · Be professional in their dealings and communication with the customer

    Your Profile / Qualifications

  • Seasoned artisan/FSE with a minimum work experience of 5 years within our Industry.
  • Read and understand basic schematics and diagrams in his/her relevant field of expertise.
  • Knowledge of the Health and Safety acts and legal requirements pertaining to the industry and preferably have completed Health & Safety training courses.
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