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    Managed Service Engineer - Gauteng, Johannesburg, South Africa - Mimecast

    Mimecast
    Mimecast Gauteng, Johannesburg, South Africa

    Found in: beBee S2 ZA - 2 days ago

    Default job background
    Full time
    Description

    Mimecast's job vacancy, Career and Recruitment

    Job title : Managed Service Engineer jobs in Gauteng

    Job Location : Gauteng, Johannesburg

    Deadline : May 12, 2024

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    What you'll do

    Want to work with customers large and small, from SMEs to large Enterprises, right around the world? Come join us in Johannesburg and work in a post-sales environment, supporting customers, optimizing the Mimecast experience and handling technical challenges quickly and appropriately.

    We need to be there for our customers 24/7, so you'll work to a rota and spend time building long-lasting relationships. Day to day, you'll analyse events and identify security threats and scams using Mimecast and third party tools; provide customers with regularly scheduled reports; handle cases and take phone calls when needed; help customers out with Mimecast products when they your assistance; and provide support to anyone who needs it – whether that's customers, partners, resellers or internal staff.

    What you'll bring

  • Experience managing customer-facing implementations of 3rd party SaaS and IT services
  • Experience with Microsoft, Google Apps or other email platforms
  • A good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
  • Experience with Microsoft Exchange and Active Directory or other email platforms
  • Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straightforward manner
  • Experience of working with globally diverse customers
  • Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems
  • Knowledge of email authentication techniques as SPF, DKIM and DMARC
  • Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems

    *Engineering / Technical jobs in south africa
    *Managed Service Engineer in Johannesburg

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