Jobs
>
Johannesburg

    Cross Technology Managed Services Engineer - Johannesburg, South Africa - NTT

    NTT
    NTT Johannesburg, South Africa

    1 week ago

    ntt background
    Full time
    Description

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

    In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

    With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

    Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

    Are you ready to take the next step in your career?

    The Managed Services Cross Technology Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains.

    This role may also contribute to / support on project work as and when required.

    What you'll be doing

    Key Roles and Responsibilities:

    • Monitors client infrastructure and solutions
    • Identifies problems and errors prior to or when they occur
    • Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
    • Investigates first line incidents assigned and identifies the root cause of incidents and problems
    • Provides telephonic or chat support to clients when required
    • Schedules maintenance activity windows for patching and configuration changes
    • Follows the required handover procedures for shift changes to ensure service continuity
    • Reports and escalates incidents where necessary
    • Ensures the efficient and comprehensive resolutions of incidents and requests
    • Updates existing knowledge articles or create new ones
    • Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
    • May also contribute to / support on project work as and when required
    • May work on implementing and delivering Disaster Recovery functions and tests


    Knowledge, Skills and Attributes:

    • Ability to communicate and work across different cultures and social groups
    • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
    • Ability to maintain a positive outlook at work
    • Ability to work well in a pressurized environment
    • Ability to work hard and put in longer hours when it is necessary
    • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
    • Ability to adapt to changing circumstances
    • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


    Academic Qualifications and Certifications:

    • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
    • Relevant certifications include:
      • A+ Certification
      • N+ Certification
      • Microsoft Suite (OS, Office, OneDrive, Teams)


    Required Experience:

    • Entry-level experience with troubleshooting and providing end-user support required in services within a medium to large ICT organisation
    • Basic knowledge of SLA management (Incident resolution and Request fulfilmen
    • Basic knowledge of ITIL V4 processes

    Skills Summary

    API Integration, Cisco Routers and Switches, Cloud Infrastructure, Cloud Networking, Cloud Security, Cloud Services Management, Computing, Database Tuning, Firewalls, Infrastructure Deployment, Internet Access, Linux, Local Area Network (LAN), Networking Solutions, Network Support, Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Performance Optimizations, Routing Protocols, SAP Expertise, TCP/IP Networking, Troubleshooting

    What will make you a good fit for the role?

    Workplace type:

    On-site Working

    Join our growing global team and accelerate your career with us. Apply today.

    A career at NTT means:

    • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
    • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
    • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
    • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
    • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
  • TalentCru

    Service Engineer

    22 hours ago

    TalentCru Johannesburg, South Africa

    The purpose of this role is to deal with hydro plant machinery. You will wear many hats and be responsible for a variety of tasks including servicing customers, developing and designing new products, managing projects, and traveling to customer sites to perform maintenance and re ...

  • Philips

    Field Service Engineer

    17 hours ago

    Philips Johannesburg, South Africa Full time

    JOB DESCRIPTION Job Title · Field Service Engineer Job Description · As a Field Service Engineer, you will manage Customer relationship through the effective use of technical knowledge to install, service, and maintain customer sites. · Your Role: · Assisting service repa ...

  • Honeywell

    Field Service Engineer

    1 week ago

    Honeywell Johannesburg, South Africa

    Field Service Engineer · As a Field Service Engineer atHoneywell, you will have the opportunity to provide technical support andexpertise to our customers. You will be responsible for troubleshooting andresolving technical issues, ensuring the successful implementation of ourso ...

  • Honeywell

    Field Service Engineer

    5 days ago

    Honeywell Johannesburg, South Africa

    JOB DESCRIPTION Field Service Engineer · As a Field Service Engineer atHoneywell, you will have the opportunity to provide technical support andexpertise to our customers. You will be responsible for troubleshooting andresolving technical issues, ensuring the successful imple ...

  • Tomra

    Field Service Engineer

    1 week ago

    Tomra Johannesburg, South Africa Full time

    Job Description · As an international field service engineer, you are part of a team responsible for Field Service work (commissioning, operation, testing, integration, optimization, maintenance, and repair) worldwide. This includes on-call technical phone support and field respo ...

  • GEA

    Field Service Engineer

    1 week ago

    GEA Johannesburg, South Africa Full time

    Responsibilities / Tasks · Sale of service work across all Product Groups - Identify new clients (3rd Party) and optimize business from existing customer base by identifying service opportunities and leads and communicate it to the responsible GEA personnel; · Performing and Ex ...

  • Ultra Personnel

    Field Service Engineer

    22 hours ago

    Ultra Personnel Johannesburg, South Africa

    Install, repair, disinfect and evaluate surgical / medical instruments and pneumatic equipment. · Perform Preventative Maintenance, software installation and electrical safety testing of equipment according to company AG Service documentation (CoE). · Diagnosis of equipment malfu ...

  • Mimecast

    Managed Service Engineer

    1 week ago

    Mimecast Johannesburg, South Africa Full time

    Managed Services Engineer · We're your dream technical team · What you'll do · Want to work with customers large and small, from SMEs to large Enterprises, right around the world? Come join us in Johannesburg and work in a post-sales environment, supporting customers, optimizing ...

  • Philips

    Field Service Engineer

    1 week ago

    Philips Johannesburg, South Africa Full time

    Job Title · Field Service EngineerJob Description · As a Field Service Engineer, you will manage Customer relationship through the effective use of technical knowledge to install, service, and maintain customer sites. · Your Role: · Assisting service repair, preventative maintena ...

  • Concept Life Sciences

    Customer Service Engineer

    3 days ago

    Concept Life Sciences Johannesburg, South Africa Full time

    Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture? · Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place? · Are you lookin ...

  • TalentCru

    Services Sales Engineer

    1 day ago

    TalentCru Johannesburg, South Africa

    Are you a dynamic professional with a passion for electronic engineering and a knack for sales? Our client is on the lookout for a talented individual to fill the role of a Services Sales Engineer. If you're ready to take on a challenging yet rewarding position, read on · Diploma ...

  • Malvern Panalytical Ltd

    Customer Service Engineer

    3 days ago

    Malvern Panalytical Ltd Johannesburg, South Africa Full time

    Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture? · Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place? · Are you lookin ...

  • NTT

    Managed Services Engineer

    1 week ago

    NTT Johannesburg, South Africa Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...

  • TOMRA

    Field Service Engineer

    1 week ago

    TOMRA Johannesburg, South Africa Full time

    Job Description · Join our dynamic team at TOMRA Food as a Field Service Engineer, where you'll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. We're seeking a highly skilled and motivated individual to take on the challenge of pro ...

  • NTT

    Managed Services Engineer

    1 week ago

    NTT Johannesburg, South Africa Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • Relcon Systems- Fuel Automation

    Field Service Engineer

    1 week ago

    Relcon Systems- Fuel Automation Johannesburg, South Africa

    We have requirement of qualified engineers for field installation and maintenance for our ongoing Petrol Station Retail Automation Project. We would like to appoint engineers at following location.Malvan, Maharashtra: · Responsibilities And Duties · Project handling and managemen ...

  • People Source

    Service Desk Engineer

    1 week ago

    People Source Johannesburg, South Africa

    Well spoken enthusiastic individual to join IT Support Desk team. Opportunity to join international team with a people centric ethic. Ensure compliance with company service delivery guidlines, policies and KPI's. Resolve service tickets in compliance with service level agreements ...

  • Barloworld Equipment

    Category Analyst: Mro, Engineering Services

    1 week ago

    Barloworld Equipment Isando, South Africa

    **Core purpose of the role** · The main purpose of this role is to support business and the strategic sourcing function in allocated Category by proactively seeking and implementing opportunities for value added procurement through modelling and analytical capabilities. The incum ...

  • Freedom Won (Pty) Ltd

    Service Manager

    12 hours ago

    Freedom Won (Pty) Ltd Johannesburg, South Africa

    As a **Service Manager** specializing in Battery Energy Storage Systems (BESS), you will be responsible for leading and overseeing the service operations related to our BESS products, including the RMA and Technical Support Departments. This role involves managing a team of servi ...

  • Planet10

    Head of Platform Engineering

    4 days ago

    Planet10 Johannesburg, South Africa

    As the Head of Platform Engineering, you will lead DevOps Engineers and Site Reliability Engineers in all aspects of enabling our wider engineering community to deliver quality code to production quickly and play a critical role in continuously enhancing the environment to keep i ...