Sifiso Maseko

I am currently placed at Santam Auckland Park within the specialist business called HandL as a sales consultant. My burning passion and reliability have won the hearts and trust of internal and external stakeholders in a very long period. I have experience as a sales advisor through Sanlam. I was responsible for selling insurance products. I commit to every task and take accountability and charge in every request regardless of who the task was allocated to initially. My experience as a client service personnel makes it easy to quickly adapt, empathies and react accordingly when tasked. I have a special gift of absorbing pressure and can deal with brokers’ frustrations and persistency including setbacks. I am also equipped with special listening skills and I can proactively probe to establish the root course of the problem and provide more relevant and feedback thereof.

• Execute broker request within agreed timeframes, quality standard and legislation guidelines;
• Dealing with issuance of new policies or policy maintenance amendments;
• Dealing with general insurance and policy specific enquiries or sales thereof;
• Managing client expectation on expected turnaround times for submitted requests;
• Ensuring and delivering accuracy of broker requests;
• Providing effective, efficient and professional service to all clients both telephonically and/or through written correspondence;

Name of institution                             : Milpark Education

Course                                                  : Higher certificate in insurance NQF level 5 120 Credits

Subjects Passed                                    : Commercial Lines Insurance, Business Management, Personal           

Lines Insurance, Construction, Risk Management and Legal Framework

Name of Institution          Moonstone, RE5 Exam for Representative on all Categories of FSP

Name of institution                             : HAVATECH (S T E C H)

Course                                                  : Certificate for pc engineering   

Subjects Passed                                                         

• Network fundamentals, assembling and dissembling, disk operating system and configuration and troubleshooting.

Name of institution                                                   : Giga skills training

Course                                                                        A+ (Diploma for computer service technician)

Subjects Passed                                                         

• Core hardware module and Disc operating systems

Name of institution                                    : Giga skills training

Course                                                        : Diploma for computer clerk

Subjects              

Introduction to computers, Computer theory, Internet studies, Office practice, Windows 98, Microsoft word introduction, Windows 98, Typing skills, Quality customer service, Telephone skills, Microsoft Outlook and Security awareness 

Name of institution                                                   : Giga skills

Certificate                                                                 : Pastel Accounting Version 5.2

Other Credits Achieved  30 FAIS credits NQF level 4 for personal lines.

Last school attended                          : Ekulindeni high school

Highest standard passed                    : Grade 12 (matric)

Year obtained                                     : 1998