Lerato Thulo

2020 February – November 2022

Policy Administrator, Bryte Insurance

Started at Bryte in 2020 through a Long Term learnership – Tied agent cross selling, upselling and closing sales till April 2021. Moved to Policy Administration in May 2021 caring out policy schedules, determining premium costs and level of risk, quoting premiums. 

Skills acquired in this role

Analytical, math, writing, advising, quoting of premiums, preparing annual and debtors’ statements and payment allocations skills, time management, team work, communication skills, administrative skills, typing skills, data modelling,  customer service skills, TIA, TIAL, I90, Easi Pol Systems, MS Outlook, Word Excel and Power Point, Avaya

2018 June – 2019 December

Call Centre agent, Digital Solutions Group (Nandos)

Provide information and handle complaints regarding the organizations products or services, placing orders for clients, escalating customer queries to shops across South Africa, creating customer profile. 

Skills acquired in this role

How to deal with irate customers, addressing of clients, multi-tasking and phone etiquette.

2011 August – 2011 December

electrical installer, Cambridge Energy Efficient Solutions

Booked appointments for my team for the replacement of shower heads, light bulbs. Light auditing and installation of industrial lights and motion sensor under the going green project for Eskom which saved companies money and lowered the energy it consumed.

Skills acquired in this role

Electrical installations, book keeping, phone call etiquette 

2008 May – 2014 June

Electrical installer, Edison Lebone

Responsible for industrial light retrofitting and motion sensor installations 

Skills acquired in this role

Electrical installations 

June 2021

Bachelor of Arts in Business Administration, Maharishi International Universiy

I received As for Internship in Management & Managerial Accounting

February 2021

Long Term Insurance NQF LEVEL 4, Invuya Institute of Learning

currently studying 

Short Term Insurance NQF LEVEL 5, Octomate Education

DECEMBER 2006 

Matric, M. H. Joosub Technical Secondary School