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    Account Manager: Cyber Security - Gauteng,, South Africa - iOCO

    iOCO
    iOCO Gauteng,, South Africa

    2 weeks ago

    iOCO background
    Full time
    Description

    iOCO's job vacancy, Career and Recruitment

    Job title : Account Manager: Cyber Security jobs in Gauteng

    Job Location : Gauteng,

    Deadline : May 17, 2024

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    Skills and Experience

    What you'll do:

  • The Cyber Security Account Manager plays a pivotal role in fostering strong, long-lasting relationships with Clients who rely on Vendors, such as Mimecast's email and data security services.
  • This position focuses on understanding each Client's unique needs, providing expert guidance on primarily Mimecast's solutions, and ensuring that clients maximize the value of their Mimecast investments.

    Client Relationship Management:
  • Develop and maintain strong relationships with a portfolio of Mimecast and Cyber Security Clients.
  • Act as the primary point of contact for Clients, addressing their inquiries, concerns, and feedback.
  • Understand each Client's specific business goals and challenges and align Mimecast solutions accordingly.
  • Product Knowledge and Consultation:
  • Possess in-depth knowledge of Mimecast's email and data security services.
  • Coordinate assessments to identify areas where Mimecast solutions can enhance a Client's email security posture.
  • Provide expert guidance and recommendations on the configuration and optimization of Mimecast services.

    Account Growth and Retention:
  • Identify opportunities for upselling and cross-selling Mimecast products and services.
  • Collaborate with Sales teams to develop opportunities.
  • Collaborate with Clients to develop expansion plans and strategies to meet their evolving security needs.
  • Ensure high Client retention rates by addressing concerns and proactively mitigating issues.

    Contract Management:
  • Manage Client contracts, renewals, and negotiations.
  • Coordinate contract discussions and work with Vendors, such as Mimecast's legal and finance teams, as needed.
  • Monitor contract compliance and ensure Clients get the expected value from Mimecast services.

    Client Training and Education:
  • Coordinate training sessions and resources for Clients to empower them to use Mimecast services effectively.
  • Keep Clients informed about new features, updates, and best practices.

    Client Advocacy:
  • Encourage satisfied Clients to become advocates by providing testimonials, references, or case studies.
  • Act as a liaison between Clients and Vendor's product and support teams to ensure Client feedback is heard and addressed.

    Reporting and Analytics:
  • Generate and analyze reports on Client usage and satisfaction.
  • Use data insights to identify improvement opportunities and proactively address Client concerns.

    Industry Knowledge:
  • Stay updated on industry trends, email security threats, and regulatory changes.
  • Share relevant insights and recommendations with Clients to enhance their security posture.

    Your Expertise:
  • Proven experience of at least 5 years in account management, specializing in Mimecast and preferably in the IT or cybersecurity industry.
  • Familiarity with Mimecast's product suite or similar email and data security solutions.

    Qualifications Required:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Cyber Security Product Certifications (WithSecure/ Sendmarc/ Proofpoint/ Fortinet).
  • Mimecast certification(s).
  • Proven experience in account management for Mimecast services.
  • Strong understanding of email security best practices.
  • General Cyber Security Certifications.

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