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Derick Ramotlou

Derick Ramotlou

Application development and support

Customer Service / Support

Pretoria, City of Tshwane Metropolitan Municipality

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About Derick Ramotlou:

I am an IT professional with superior knowledge in software application support, technical support as well as operating systems. I am interested in expanding my professional experience relating to my career. I am highly motivated organized and independent, able to effectively coordinate tasks to accomplish projects in a timely manner.

Experience

  • Building, maintaining and updating DHET website using SharePoint 
  • Provide technical support on smartGov application
  • Managing database on Microsoft SQL server 
  • Unlocking accounts and resetting passwords 
  • Receiving and locking calls for users
  • Assist with troubleshooting via remote assistance tools
  • Handling incoming emails from customers ensuring they are acted upon in a timely manner 

Education

  • Application development and support Intern
  • Department of Higher Education and Training 
  • From September 2021 to August 2023
  • Hold Diploma in Information Technology 
  • Obtained at University of South Africa 

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