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    SC Systems Support Advisor - Johannesburg, South Africa - Thungela

    Thungela
    Thungela Johannesburg, South Africa

    6 days ago

    Default job background
    Full time
    Description
    Job Description

    You will ensure the delivery of an efficient system support for Ariba systems and associated integrations to maintain optimal availability and also serve as first line support for Ariba, overseeing Query Management, Error Resolution, and managing inquiries from vendors and end-users, including non-technical application error management.

    More of your responsibilities will include:

    • Coordinating systems maintenance, manage support packs, analyse trends in system incidents, and conduct ongoing assessments of recurring issues
    • Conducting Root Cause Analysis and Solution Design as part of Tier-3 support for complex problems
    • Managing the Ariba support portal, addressing queries from vendors and end-users, and coordinate effective end user and vendor access to Ariba systems.
    • Provide training on the Ariba system for superusers in both business units and vendor organisations in collaboration with the SC Master Data Governance Specialist
    • Perform effective downstream Ariba onboarding services, optimising the process and Ariba systems usage
    • Coordinate with Master Data Governance for onboarding practices and collaborate on converting upstream to downstream vendors
    • Drive vendor integration and account maintenance, supporting and engaging with vendors across business units, host communities, and strategic vendors.
    • Manage activations, deactivations, and account upgrades/downgrades post-enablement
    • Implement, maintain, and monitor the Ariba e-invoicing module, executing end-to-end processes for Standard Account vendor enablement
    • Ensure that Ariba systems and the downstream onboarding process remain fit-for-purpose for the business through conducting analysis of new requirements and supporting their implementation
    • Assess Ariba systems usage and advise on opportunity for expansion / change of functionality
    • Identify and examine new business requirements and determine timely and effective solutions through documenting business systems requirements.
    • Effectively manage all stakeholders related to Ariba system support and downstream onboarding
    • Support proactive identification of potential / emerging risks related to the Ariba systems and downstream onboarding to ensure that the Ariba systems remain available and effective, and risks are visible and adequately mitigated
    Qualifications
    • Bachelor's degree in Supply Chain management, Information Management or related field (NQF 7)

    Knowledge & Skills

    • Minimum of 5 years in Supply chain or information technology (With focus on supporting Ariba and other SC technology)
    • Experience with Ariba systems and associated integrations
    • Experience with technology supporting vendor integration and maintenance
    Additional Information
    • Advanced knowledge of SAP Ariba
    • Stakeholder engagement
    • Project Management
    • Proficient knowledge of mining and other related legislation applicable (Mineral and Petroleum Resources Development Act, No 28 of 2002, Broad Based Black Economic Empowerment Act, No 53 of 2003, Protection of Personal Information Act, No 4 of 2013 & Electronic Communications and Transactions Act, No 25 of 2002)

    What we offer

    When you join Thungela, you can expect to enjoy a competitive salary and benefits package. But more than this, you'll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We're a large, successful multinational company – and we're still growing all the time.

    Who we are?

    Thungela is a pure play coal mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

    Inclusion and Diversity

    Thungela is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

    How we are committed to your safety

    Nothing is more important to us than ensuring you return home safely after a day's work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we're also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer.

    How to apply

    To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

    Closing Date: 13/05/2024

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