Sales Support Advisor, South Africa - Johannesburg, South Africa - Qantas Airways Limited

Description

Challenge yourself to build strong relationships with our key partners

• An opportunity to use your exceptional communication and analytical skills and help shape our future
• Permanent Fulltime role based in Johannesburg

Our ability to stand the test of time has been no coincidence. We've come this far because we continue to evolve.

It's a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers.

The Sales Support Advisor is an integral role within our offshore based sales teams.

The Sales Support Advisor is responsible for supporting the Qantas Regional Leadership team and local Sales teams by providing guidance, advice and support on all aspects of the Qantas proposition to grow revenue and improve market share with key customers.

The Sales Support Advisor utilises exceptional communication skills to provide advise on Qantas product, services, policies and procedures.

The Advisor is accountable for processing payments for agents, corporates and partners (as required), managing escalations and problem-solving customer complaints.

Essential Criteria:

• Minimum 5 years' experience in a customer service role
• Relevant qualifications in a customer, travel or businessrelated discipline
• Demonstrated ability to work independently and autonomously with sound decision making skills
• Demonstrated ability to deliver strong customer service results within a complex business environment
• Excellent customer service delivery
• Sound analytical skills to escalate as required
• Sound understanding of fares and ticketing, public and private tariffs
• High level understanding of reporting, CRM and GDS systems
• Intermediate knowledge of Microsoft Office (Excel, Powerpoint, Word)
• Highly developed communication and influencing skills at both internally and externally
• Exceptional presentation skills
• IT proficient

Why the Qantas Group?

Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.

The Qantas Group employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible working opportunities:
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We'll support your wellbeing through our EAP Employee Assistance Program as well as our interactive wellbeing app or your very own tailored nutrition plan.

Applications close 31 May 2023