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    Executive Account Support-nscglobal - Cape Town, South Africa - Jobking

    Jobking
    Jobking Cape Town, South Africa

    6 days ago

    Default job background
    Full time
    Description

    Purpose of Role:
    You will be required to provide customers and Sales with a service that meets and exceeds their expectations.
    To establish end to end service from quotations, ordering, delivery and Accounts receivable.
    Responsibilities


    Principle Duties and Responsibilities:
    Produce and manage customer quotations, orders and request
    Be the first point of contact for clients and respond to any request
    Quotes, orders, financial, Logistics or any operational issues
    Provide regularly status updates on quotes, orders and delivery
    Ensure orders placement and to obtain current delivery times and provide POD reports
    Liaise with internal salespeople to discuss any current client issues
    Completion of daily trackers/work in progress reports.
    Responsibility to deliver within SLA 95% and FTR 98%
    Gain a basic understanding of each of the account sets within your team to enable you to provide effective cover during times of sales absence
    To effectively and efficiently own and manage any customer queries or escalations until resolution is passed to you from the sales or management team
    Qualifications


    Skills Profile:
    Provide excellent customer Service
    Quoting and ordering experience
    Advanced Knowledge of Microsoft Excel
    Excellent communication and analytical skills – written and verbal
    Clear & Concise Communication Skills
    Ability to Multi task and plan
    Understand a sense of urgency, know how to prioritize
    Self- Motivated
    Ability to multitask and deal with high level of pace and stress
    Proven Reliability
    Commercial Awareness and proactive attitude
    Team Player and positive attitude


    Key Results Areas:
    100% Accurate Quotes & Order Entry
    People / Account Management
    Assist AM in building Internal/External relationships
    CRM and order tooling skills (Navision & CRM tools)

    Apply Here
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