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    Client Support for US Healthcare Account - Johannesburg, South Africa - WatersEdge Solutions

    WatersEdge Solutions
    WatersEdge Solutions Johannesburg, South Africa

    14 hours ago

    Default job background
    Full time
    Description

    Our client is in search of an experienced Medical Billers to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritise employee satisfaction and work-life balance. They pride themselves on creating a culture focused on long-term success and life-long learning. They're looking for a team player who is ready to contribute to their mission, just like you

    Account specific roles and responsibilities:

    • Perform eligibility and benefits verification for treatments, hospitalisations, and procedures.
    • Reviewing patient bills for accuracy and completeness and obtaining any missing information.
    • Following up on unpaid claims within the standard billing cycle timeframe.
    • Calling insurance companies regarding any discrepancy in payments if necessary
    • Identifying and billing secondary or tertiary insurances.

    Job Description:

    • Provides customer support through different communication channels (phone, email, chat).
    • Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
    • Collaborate with colleagues and different departments to resolve complex issues
    • Maintain accurate records on customer interactions, transaction, feedback, etc.

    Requirements

    • At least 1 year doing medical insurance and claims
    • Experience supporting a client for medical claims, benefits, eligibilities, denials, appeals
    • Knowledge in US Medical Billing (Medicare and Medicaid)
    • Excellent verbal and written English skills
    • Amenable to work from 3:00 PM or later
    • Has stable internet connection and ample working space to work from home
    • Has back-up internet connection
    • Ensure you have at least 3 to 4 hours of power backup for laptop, with 2nd screen and internet connectivity, when load shedding happens.

    What can we offer you?

    • Competitive salary and benefits
    • Paid time off
    • Performance appraisal
    • Work-life balance
    • A focus on growing your career path with us
    • We encourage you to follow your passions and learn new skills

    Our commitment to you

    • Strong culture and values-driven leadership
    • We create opportunities for you to learn and grow at any stage of your career
    • Continuous learning and innovation
    • We foster an all inclusive environment where everyone thrives
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