Lionie Daniels

I am an administrator offering 10 years plus experience in assisting clients and management.

Senior Claims Administrator 05/2018 - 08/2022 NBC Holdings 

Accurately processed claims, compiled spreadsheets, and kept records and files on the system Investigated, evaluated, and adjusted multi-line claims in accordance with standards and laws. Maintained positive relations with internal and external customers Attended to 40+ queries while ensuring production standards were met.

Branch Office Manager 12/2011 - 02/2013 NBC Holdings 

Managed legal agreements and account filing systems, overseeing Origination and Admin teams' timekeeping Facilitated between different teams and oversaw service-level agreements to ensure client satisfaction Dealt with customer withdrawal requests and complaints as well as diary management for Origination Divisional Manager Attended staffing needs and office supplies.

Compliance Administrator 05/2010 - 08/2010 SASOL OIL

 Administration and assisting lawyers with the setting up of compliance documents and arranging of workshops. Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans. Managed quality programs to reduce overdue compliance activities. 

FMS Accounting Officer 11/2008 - 04/2010 SASOL OIL 

Accurately processed daily FEDI payments - proposal log and payment run, completion and distribution of Stock Level (Tank gauging) Compiled delivery schedules and attended to emails and telephonic requests and queries Sent daily and weekly payment reports Assisted with on-site technical problems and standby phone duties such as emergency arrangements and authorizations.

 Personal Assistant to Business Support Manager 01/2008 - 10/2008 SASOL OIL 

Diary management, minute taking, call screening, PowerPoint presentations and ordering supplies Organized meetings and functions and assisted with projects, travel arrangements, collation of Board packs, invoices, purchase requisitions, and service entries on the SAP system Completed data entry tasks with accuracy and efficiency. Managed workflow scheduling, data entry and accuracy verification for large data projects. 

Personal Assistant to National Credit Manager 11/2003 - 04/2007 First National Bank 

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; overtime, weekend, and holiday shifts. Proved successful working within tight deadlines and fast-paced atmosphere.

High School Diploma 1995 Klipspruit West Secondary School - Johannesburg

Certificates and In house training 

Regulatory Examination 5 for reps level 1, Wits Business School 2006 - Property Law and Conveyancing, Unisa Centre for Peace Action 1995 - Creative leadership Development Certificate Diversity Management, Emotional intelligence Workshop Telephone excellence Code of Banking Practice, FICA, FAIS ACT, Grow to Care, Money Laundering Control, National Credit Act, Everest