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    Key Accounts Manager - Johannesburg, South Africa - Level-Up

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    Description

    Job location: Rosslyn

    Experience & Skills

    • Matric / Grade 12.
    • Relevant Qualification.
    • 3-5 years experience in the Automotive / Logistics / FMCG / Courier Industry.
    • Demonstrate a clear understanding of all operational activities.
    • Analyse the internal and external business environment and create workable solutions to address challenges and/or opportunities that will enhance business performance.
    • Arrive at appropriate, logical, and effective decisions. Understand impact of decision making on all aspects of the business.
    • Express oneself in a logical, clear, and understandable manner.
    • Influence attitudes and opinions of others and gain agreement to proposals, plans and ideas, skilful at negotiating.
    • Set high goals and standards of work for self and others. Meticulous, precise and thorough.
    • Willing to take responsibility for own actions. Resilient. Able to recover quickly from setbacks.
    • Display professional behaviour and language within a working environment. Cope and act with maturity and in a balanced manner when under pressure.
    • Interpret, implement, and follow up on standards, procedures, and operating systems.
    • Identify and organise all the resources needed to achieve the goals and targets.
    • Effective at prioritising tasks and objectives.
    • Set goals that are measurable and realistic, targets that are challenging yet attainable.
    • Monitor performance against objectives and targets. Set step-by step action plans for each of the goals and follow up regularly.


    Responsibilities

    • Build and Maintain Client relationships.
    • Assume full responsibility for the existing client accounts.
    • Address and resolve issues/queries and report back to relevant parties.
    • Constantly explore opportunities to expand and grow within the existing Client Base.
    • Can engage in consultative selling and has a business solutions approach, including the ability to understand clients business needs.
    • Prepare, manage presentations, proposals, and account plans.
    • Meet and exceed defined and assigned sales targets.
    • Effectively forecast, plan, implement and deploy projects for clients.
    • Define and adhere to Prompt response time and methodologies to client queries.
    • Define SLAs.
    • Ensure adherence to agreed SLAs.
    • Ensure Clients are at all times informed on all our clients Products and Services.
    • Analyse and map the client process and equipment volume/type flow.
    • Update and maintain customer contact detail: (Finance, Logistics, Purchasing, Scan users/web capturing users, production).
    • Plan and facilitate Client education on new technologies and developments (products and services).
    • Facilitate training on our clients system and scanner and new technologies/applications.
    • Proactively identify issues that may influence a current client to review their affiliation.
    • Proactively investigate rates/competitor activity/competitive product/s that may influence client affiliation and explore/introduce counter measures to ensure client retention and advise Senior management of potential issues that may impact a client/s decision to review their affiliation with our client.

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