Data Centre Engineer - Cape Town, South Africa - NTT

Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

The Data Centre Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Data Centre Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Networking, HP servers, Riverbed appliances and VMware compute virtualization.

This role may also contribute to / support on project work as and when required.

Working at NTT

Key Roles and Responsibilities:

• Proactively monitors the work queues
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
• Updates tickets with resolution tasks performed
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
• Captures all required and relevant information for immediate resolution
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
• Communicates with other teams and clients for extending support
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record
• Follows the handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
• Ability to work across various other resolver groups (internal and external) like Service Provider, TAC, etc
• Identifies problems and errors before they impact a client's service
• Manages all initial client escalation or operational issues
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
• Ensures all changes are carried out with proper change approvals
• Plans and executes approved maintenance activities
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
• Produces monthly and ad-hoc reports for datacentre environment
• May also contribute to / support on project work as and when required
• May work on implementing and delivering Disaster Recovery functions and tests

Hewlett Packard ProLiant Servers

Always ensure standardization and best practice is followed and adhered to

Assembling, upgrading, racking, cabling and unracking of servers

Arrange with Cabling, Networking and Storage engineers to have cables or fibres installed

Arrange with Storage engineers to have SAN storage allocated

Assist with Server and Datacentre shut-downs and start-ups

Virtual Servers (VMware)

Always ensure standardization and best practice is followed and adhered to

Clone template Windows and Linux VM servers

Copy of OS ISO images

Deploy OVF\OVA appliance VMs

Assign applicable portgroups to VMs

Allocate IP addresses for servers

Allocating\removing resources on Virtual Machines

Diagnosing issues and performance problems on VMs when they are reported

Diagnose VM backup issues if they arise

Ensure DRS and SDRS is working optimally

Ensure VSAN is working optimally

Upgrading VMware hosts ESXi versions

Upgrading VMware VM virtual hardware

Configuring shared disks between multiple Virtual Machines

Request additional storage for VMware clusters when required

VMware Replication and Site Recovery Manager

Always ensure standardization and best practice is followed and adhered to

Add\remove Virtual Machines to Replication and SRM as required

Provide information on resources and utilization when requested by authorized parties

Report on replicated VMs and Recovery groups

Riverbed Core and SteelFusion

Always ensure standardization and best practice is followed and adhered to

Adding SteelFusion Edges to Cores for Riverbed storage replication

Maintaining list of Riverbed Replicated Virtual Machines for Proxy backups

Running a script to update VM Storage snapshots on Riverbed Proxy

Reporting, diagnosing and remediating replication and Edge to Core connectivity with Networking engineers

Reporting on Riverbed Replication

Logistics

Boxing and shipping of servers and components

Arranging and coordinating with remote onsite resources for remote work needed

Booking and scheduling an engineer and driving tasks to completion for remote physical support, diagnosis, installations/decommissions

Administration

Checking and Reporting on physical server, VMware cluster/host and Virtual Machine utilization and performance

Month-end reporting of tasks performed and cluster capacity and utilization using VMware Operations Manager

Daily morning Reporting and health check on VMware and Riverbed Replication

Daily morning Reporting and health check on vCenter, Cluster, Host, VM, backup health

Keeping Datacentre and server diagrams and lists up to date

Orchestration and Automation (Advantageous)

Identify menial, repetitive, laborious and problematic tasks, that can be automated

Using Javascript on VMware Orchestrator and PowerShell on Windows, create modular workflows to assist with your routines

Academic Qualifications and Certifications:

• Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
• Relevant certifications include:
  • VMware Certified Professional: Data Centre Virtualization
  • A+ certifications
  • HP Proliant support certification (advantageous)
  • ITIL certification
  • Powershell and Javascript (advantageous)
  • Automation and orchestration (advantageous)

Required Experience:

• Moderate-level 2 years of relevant managed services experience handling cross-technology infrastructure
• Moderate level knowledge in ticketing tools preferably Service Now
• Moderate level working knowledge of ITIL processes
• Moderate level experience working with vendors and/or 3rd parties

#Dimensiondatacareers

Skills Summary

API Integration, Cisco Routers and Switches, Cloud Infrastructure, Cloud Networking, Cloud Security, Cloud Services Management, Computing, Database Tuning, Data Networking, Firewalls, Infrastructure Deployment, IP Routing, Linux, Local Area Network (LAN), Networking Solutions, Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Performance Optimizations, Routing Protocols, SAP Expertise, TCP/IP Networking, Troubleshooting, Wireless Networks

What will make you a good fit for the role?

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
• Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.