- Conduct market research and analysis to identify potential prospects and build customer relationships to drive sales.
- Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
- Collaborate with cross-functional teams, including merchandising, marketing and customer service, to execute online campaigns and promotions.
- Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
- Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
- Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
- Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
- Enhance customer experience by working closely with other departments, such as marketing, content, and customer service.
- Have a good understanding of South African retail consumers and an understanding of online/ecommerce consumers and merchandising.
- 5+ years of management experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue target
- Experience managing e-commerce platforms such as WooCommerce, Shopify, and Magento, relevant languages (PHP, HTML, JAVA), and other essential eCommerce platforms and tools.
- Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
- Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
- Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.
- Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.
- Proficient communication skills, both written and verbal, with fluency in English.
- Experience in digital communication media/website optimization
- Exceptional project management skills
- High conceptual, strategic and organizational thinking
- Great interest in digital trends and modern communication technologies
- Team player with superb collaboration and communication skills
- A bachelor's degree in e-commerce, digital marketing, business administration, or a related field.
- Experience with CRM and marketing automation platforms for customer segmentation, targeting, and personalised marketing campaigns.
- Proficiency in using analytics tools such as Google Analytics, Google Tag Manager, or similar to track and analyse e-commerce performance metrics.
- Familiarity with online marketing tools, including social media advertising, email marketing, SEO and SEM.
- Ability to work collaboratively and take charge as a leader when required.
- Salary: negotiable
- Family Leave (Maternity, Paternity)
- Paid Time Off (PTO) (if applicable)
- Salary: negotiable.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today on LinkedIn, or contact Georgia Keogh at Hire Resolve
- You can also visit the Hire Resolve website: or email us your CV:
- Alternatively, apply via our portal and email
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Head of Ecommerce - Cape Town, South Africa - Hire Resolve
Description
Hire Resolve is seeking a highly skilled and experienced professional to join our client's team as the Head of Ecommerce in the Retail Industry. In this role, you will be responsible for leading and overseeing our ecommerce operations, driving online sales, and maximizing the customer experience.
Responsibilities:
Requirements
Benefits
Contact Hire Resolve for your next career-changing move.
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
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