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    Front Office Host - Cape Town, South Africa - Career Custodians

    Career Custodians
    Career Custodians Cape Town, South Africa

    Found in: Job Placements ZA C2 - 4 days ago

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    Description

    Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.

    If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

    Our luxury property in Camps Bay is looking for a passionate Front office Host. The Host is responsible for the overseeing of daily front office desk operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment.

    Minimum requirements

    • Matric
    • Hotel Management Diploma (advantageous)
    • Minimum 2 years experience in the same or similar position
    • Multi-venue experience advantageous
    • Strong OPERA knowledge
    • Valid driver's license and own vehicle (advantageous)

    Duties and responsibilities

    • Courteously and accurately answer enquiries from potential guests
    • Accept hotel reservations
    • Respond to enquiries (telephone, email, in person) regarding reservations, hotel information and guest concerns
    • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
    • Allocate rooms to expected arrivals after checking guest preferences and special requests
    • Assist all departments in servicing the guests especially during high volume periods
    • Adhere to company credit limit / floor limit policies
    • Controls cash transactions at the front desk and maintains complete responsibility for personal bank
    • Analysing customer feedback and providing strategic direction to continually improve overall rating
    • Responding to guest needs and anticipating their unstated ones
    • Promote all guest amenities, conveniences and programs offered
    • Recommend local tourist spots, including places to dine, shop and sight-see

    Due to the large volume of applications received, only candidates that meet the minimum requirements will be contacted.

    If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

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