- Matric or equivelant
- Working as part of a team to ensure the department offers a Simply Brilliant customer
service and seek ways to improve the customer experience - Own the customer relationship and professionally process all customer service calls,
positively and respectfully - Respond to customer questions and resolve customer issues in a timely manner/escalate
where required - Record and verify accurate information from all customer interaction – all details must be
captured in compliance with the Data Protection Act - Ensure a full knowledge of the customer complaint escalation process, adhering to the
process at all times - Maintain company and client confidentiality
- Achievement of performance targets as set by the Team Leader to ensure customer
excellence is met - Multi-task by adjusting from one type of call to another without loss of efficiency,
composure or knowledge - Liaise with other departments within your campaign to resolve account queries, technical
and international network related queries - Provide support to Account and Service Managers to ensure consistency and customer
satisfaction - Offer up-sells and cross-sells to callers where appropriate without jeopardising Company
Brand - Maintain a high level of punctuality with consistent and reliable attendance standards
- Full participation in personal accreditation in all Accredited Modules, striving for a
minimum pass rate of 90% - To undertake any additional tasks as directed by management in the interest of the
company and the customer - Performance in role will be intrinsically linked to company bonus scheme (Where
applicable) -
Service Advisor
6 days ago
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Astor Motor Recruitment Cape Town, South AfricaJob Salary Range · - R Market Related - Market Related Per Month · Gender · - Does Not Matter · Career Level · - Experienced (Non-Manager) · Job Category · - Workshop · Minimum Experience · Years · Degree Title · **Overview** · - Department: · - Paula Addinall- Sub Category: · - ...
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IKON Consulting Cape Town, South AfricaWestern Cape · - Service Advisor - Popular Brand - Northern Suburbs · **Salary**: · Basic salary R17K + incentives + company contributions to medical aid and provident fund. · **Description**: · We are seeking an energetic and customer-focused Service Advisor to join our clients ...
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1 week ago
IKON Consulting Cape Town, South AfricaWestern Cape · - Service Advisor - Southern Suburbs - Popular Brand Service Department · **Salary**: · Package includes Basic Salary + Incentives + Medical aid and provident fund contributions. · **Description**: · Your main function is to provide excellent customer service consi ...
Customer Service Advisor - Cape Town, South Africa - Teleperformance
Description
Overview
To provide a Simply Brilliant customer experience by professionally and courteously handling all customer
contact in compliance with company directive. To actively promote the Teleperformance Brand by providing
quality customer service at every instance, promoting products and services whilst stimulating revenue for the
business
Qualifications
Education and Specific Training
Work Experience
6- 12 months BPO Insurance/ financial services experience – Essential
Experience within a Financial Sector/ Banking/ Insurance/ Fraud team (preferred)
Responsibilities