- Coordinate and monitor all activities relating to the fund administration. These include :
- Ensuring all contributions are updated with the required time and LPI invoices sent, where appliable.
- Ensure all claims are quality assured and processed according to the rules, policies, legislation, administration procedures / policies and the service level agreements applicable to the Funds.
- Ensure all transfers in are allocated timeously and transfers out are paid out.
- Ensure all switches have been executed timeously and accurately
- Ensure all member data is accurate on the admin system
- Identify, develop, enhance, document and make proposals to implement policies, procedures and processes for efficient and accurate administration
- Investigate, analyse and monitor escalations and complaints. Report trends and obtain approval from the reporting manager for solutions to implement preventative measures.
- Support a positive and responsive climate for client / member enquiry resolution.
- Ensure communication, whether internal or external is dealt with professionally and within the SLA
- Assist in allocating clients to the team
- Train, mentor and coach the team members
- Set and agree performance areas with staff and manage employee performance to ensure production standards are met in terms of quantity and quality.
- Authorise payment of claims
- Perform quality control review on contributions updated, switches performed and claims processed
- Perform the responsibilities of the administrators, when required.
- Prepare and review monthly / quarterly reports
- Fund Implementation - rules set up on Everest
- Renewal changes on admin, risk policies loaded on Everest
- Manage SARS queries
- Generate and review benefit statements.
- Accept accountability of the fund administration tasks
- Excellent analytical and problem solving skills.
- Good verbal and written communication skills.
- Must be able to work under pressure.
- Industry knowledge and experience.
- High level of accuracy and attention to detail.
- Organisational skills / Planning and prioritising.
- Good Interpersonal skills.
- Setting personal and career goals.
- Cross team collaboration, motivating the team.
- Management of time, must meet deadlines.
- Managing productivity and efficiency in the team.
- Undergraduate degree/ Retirement Fund qualification
- Excellent Excel skills, must be able to do V-Lookup, pivot etc.
- FICA awareness training.
- At least 4 years employee benefits / retirement fund administration experience specifically in a similar role.
- A good knowledge of pension fund legislation, (specifically Section 13A), regulations and guidelines.
- Everest experience will be advantageous.
- Good knowledge and understanding of unitisation.
- Good knowledge of Microsoft Outlook and word.
- Excellent numerical skills with attention to detail and accuracy.
-
Team Leader
21 hours ago
The Faculty Cape Town, South AfricaWe are seeking **a weekend team leader **who **resides anywhere in South Africa **on a** full-time basis **to join and manage our growing team of English tutors. Our expanding team is focused on demonstrating our core values which foster continuous learning and development. · **S ...
-
Team Leader
4 days ago
amplify5 Cape Town, South Africaamplify5 continue to grow · **Team Leader** · We are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders. · We are seeking a dynamic and experienced Sales Team Leader specia ...
-
Team Leader
1 week ago
Signal Hill Products Cape Town, South AfricaSignal Hill Products is looking for Team Leader (Sales) · Position/Title: Team Leader (Sales) · Reports To: District Manager · Function: Sales · Area: South Africa **" Signal Hill Products has multiple Team Leader vacancies across South Africa "** · Overall Responsibility: · The ...
-
Team Leader
35 minutes ago
LRI Invest Cape Town, South Africa· Recruitment for a Team Leader - Trade Operations · Apex Group Ltd., established in Bermuda 2003, is a global financial services provider. With 85 offices in 42 countries worldwide and 10,000 employees upon the close of announced acquisitions, Apex delivers and extensive range ...
-
Team Leader
21 hours ago
Webhelp Cape Town, South Africa**Job Advert** · You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. · We're on the lookout for a determined individual who values th ...
-
Team Leader
1 week ago
Webhelp Cape Town, South Africa**Advisor** · **Location** · - Cape Town, South Africa**Language** · - English*** · **Job Advert**: · - You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help othe ...
-
Team Leader
34 minutes ago
National Debt Advisors Cape Town, South Africa**National Debt Advisor is looking for a Team Leader to join their team** · **Responsibilities**: · - Managing a team of sales Lead generators · - Driving team targets in accordance with the department's KPI requirements · - Evaluating data and using the information to boost prod ...
-
Team Leader
5 days ago
JenRecruitment Cape Town, South AfricaA leading force in industry, is seeking a dedicated and experienced Team Leader for our Cold Calling department. This is an exciting opportunity to join a dynamic and fast-paced environment where your hard work and leadership can make a significant impact. · **Responsibilities**: ...
-
Team Leader
1 week ago
Webhelp Cape Town, South Africa**Job Advert** · You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. · We're on the lookout for a determined individual who values th ...
-
Team Leader
1 week ago
amplify5 Cape Town, South AfricaIntroducing a brand new UK Utilities Client · amplify5 continue to grow and partner with UK clients.... · We are launching another new UK partnership here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leader ...
-
Team Leader
1 week ago
amplify5 Cape Town, South AfricaIntroducing a brand new UK Utilities Client · amplify5 continue to grow and partner with UK clients.... · We are launching another new UK partnership here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leader ...
-
Team Leader
1 week ago
amplify5 Cape Town, South Africaamplify5 continue to grow · **Team Leader** · We are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders. · Are you a leader who is proactive, wanting to take ownership of t ...
-
Team Leader
2 days ago
Signal Hill Products Cape Town, South Africa**Signal Hill Products is looking for a Team Leader (Sales)** · **Position/Title: Team Leader (Sales)** · **Reports To: Regional Sales Manager** · **Function: Sales** · **Area: Winelands/Overberg, Western Cape, South Africa** · **Overall Responsibility**: · **The Team Leader is t ...
-
Team Leader
34 minutes ago
LRI Invest Cape Town, South Africa· Team Leader - Fund Accounting (TFS and Hedge) · Summary of the position · The primary responsibility for this position is to manage teams of Fund Accountants who will perform the accounting and administration of all South African priced funds including Unit Trusts, Priced Pool ...
-
Team Leader
1 week ago
Infinite Debt Solutuions Cape Town, South AfricaOur growing Debt Review Firm in Cape Town is looking for you if - You are goal driven and can drive a team, ambitious and have leadership skills. · **Responsibilities**: · - Lead by example and remain focused on campaign targets and mission. · - To manage the team effectively to ...
-
Team Leader
1 week ago
Teleperformance South Africa Cape Town, South Africa**Job Overview** · The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. · **Main Responsibilities (but not limited ...
-
Team Leader
4 days ago
Careerbox Cape Town, South Africa**Purpose** · To provide quality and efficient service to our clients leading, managing, developing and motivating a team of call centre agents. · **Responsibilities** · **KRA / Main Outputs and Responsibilities** · **Detailed Description** · **Ensure efficient daily operation of ...
-
Team Leader
21 hours ago
Afrizan People Intelligence Cape Town, South AfricaThe purpose of this role is to ensure the day to day management of a team of agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations. · - **1. People Management**_ · - Coaches the team in order to ensure quality of delivery ...
-
IT Team Leader
2 days ago
TradeLink Retail Systems Pty Ltd Cape Town, South AfricaRequirements: · - Matric certificate · - CompTIA A+ / CompTIA N+ / Relevant IT qualification · - Technical knowledge and experience with Storepro/Storeline/SQL/MS Server and advantage. · - Own reliable vehicle. · - Strong ability to manage time. · - Out of the box thinker. · - An ...
-
Team Leader
1 week ago
Letshalo HR Services Cape Town, South Africa**Key Responsibilities include but not limited to the following**: · - Manage daily activities of all resources, ensuring daily targets, deliverables and deadlines are met by all team members involved in projects. · - Delegate tasks (daily targets) and set deadlines to achieve th ...
Retirement Fund Admin Team Leader - Cape Town, South Africa - SALT Employee Benefits
Description
The Administration Team Leader is responsible for the overall management of the administration team. The duties include, managing, planning, monitoring and reporting. He/she should adhere to the administration procedures, SLA and industry requirements at all times. The team leader in this role should ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company). The key performance areas are set out below:
RESPONSIBILITIES
Competencies required:
Qualifications: