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    Student Journey Officer/ Call Centre - Cape Town, South Africa - Recruitment

    Recruitment
    Recruitment Cape Town, South Africa

    6 days ago

    Default job background
    Description
    Student Journey Officer/ Call Centre (Academics) (JB4368)
    Cape Town, Century City
    Market Related


    As a Student Journey Officer, you'll be the go-to person for students from the moment they register until they graduate.

    Think of yourself as a student's personal guide and helper during their academic journey.

    Skills and Qualifications:

    Education: Grade 12

    Experience: Ideally, you've worked in customer service for 6 months to a year

    Communication: You must be good at talking and writing in English and another official South African language.

    Tech Skills: Being comfortable with basic computer programs like Microsoft Word and Excel is important.

    What You'll Do:

    Be the Point of Contact: You'll handle student inquiries, resolve their issues, and provide general support via phone, email, or other communication methods.

    Support and Guide:

    From welcoming students to reminding them of important deadlines and helping them with academic or technical problems, you'll be there to support every step of their education.

    Problem Solving: If students face academic, technical, or personal challenges, you'll either help them directly or connect them with the right resources.

    Monitor and Report:
    Keep an eye on students' progress and ensure they are moving forward effectively. You'll also provide them with updated progress reports after exams.

    Ensure Completion: Help students complete all necessary steps to receive their qualifications after they've passed their courses.

    You'll get to directly impact students' educational experiences and help them succeed.

    It's a role that combines customer service with educational support, perfect for someone who is energetic, loves solving problems, and enjoys working with people.

    About the Team:


    You'll be part of the Customer Care Centre in the Operations Department, where everyone is focused on helping students thrive in their educational journeys.

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