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    Junior IT Support Engineer - Gqeberha, South Africa - On Line Personnel

    On Line Personnel
    On Line Personnel Gqeberha, South Africa

    1 day ago

    On Line Personnel background
    Full time
    Description

    Job Position:

    Junior IT Support EngineerRef: 4679Location: PE/GqeberhaSalary: R10 000 to R12 000 per month commensurate with qualification and experienceEmail your CV to ideal candidate will have a passion for technology, excellent problem-solving skills, and a desire to learn and adapt in a fast-paced environment.

    The Junior IT Support Engineer is a pivotal technical role encompassing various aspects of IT Support and Infrastructure.

    This position demands foundational knowledge across multiple IT domains to deliver efficient support solutions, ensuring optimal end-user productivityQualifications / Requirements:


    • Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365
    • A+ certification preferred
    • Fundamental knowledge of TCP/IP networking, including DHCP and DNS
    • Minimum 1 to 2 years of experience in a desktop support environment
    • Capable of thriving under pressure and managing multiple tasks concurrently, prioritizing effectively
    • Self-motivated with strong attention to detail, able to work under minimal supervision
    • A collaborative team player comfortable interacting with management, colleagues, and clients
    • Demonstrates ability to deliver accurate results within set deadlines while maintaining neatness in work
    • Displays a passion for the IT industry and maintains a results-driven, positive, and professional demeanour
    • Exhibits excellent client service skills with outstanding interpersonal, verbal, and written communication abilities
    • Possess essential problem-solving and troubleshooting skills
    • Demonstrate excellent time management skills
    • Approach work and colleagues with a positive, confident attitude, embodying honesty and reliabilityKey Performance Areas
    • Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues
    • Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless)
    • Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator when necessary, with agility and precision
    • Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points
    • Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed
    • Document and track support requests and resolutions using ticketing systems
    • Perform routine maintenance tasks, such as system updates, patches, and backups
    • Assist in the implementation of IT security policies and procedures to safeguard company data
    • Provide training and assistance to users on basic IT procedures and best practices
    • Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions
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