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Port Elizabeth
Delwin Fillis

Delwin Fillis

IT Technician/Specialist

Technology / Internet

Port Elizabeth, Nelson Mandela Bay Metropolitan Municipality

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I have a Certificate in Cisco Networks CCNA,CompTIA A+, N+,Comptia Cloud and ITIL which is available on request with more than 9 years working experience in the IT industry with solid experience in IT Support ,IT Technician(networks, hardware, systems, printers, and administration) and IT Projects. 

 

 

 

I am capable of working under pressure with minimum supervision but also with the ability to work within a team or at a supervisory level, positive & creative by nature, assertive, friendly, well organised, an eye for detail, methodical yet flexible when needed, focused on time efficiency and deadline driven. I take pride in having a high sense of integrity and loyalty; have good interpersonal and communication skills with the capability to communicate on any level with professionalism.

Approximate rate: R150 per hour

Experience

EMPLOYER                                            :            Fresenius Kabi

 

POSITION                                               :            IT Technician

                                                                     

PERIOD OF EMPLOYMENT              :            July 2023- 31 October

REASON FOR LEAVING                   :             Resigned.

 

 

DUTIES:

  • Reset users passwords in AD
  • Give user software permissions in AD
  • Create users in AD
  • Assign group permission to users in AD
  • Configure Mitel deskphones
  • Network support
  • Configure microsoft teams
  • Microsoft exchange server
  • Answer incoming calls from users and assist them remotely
  • VMWare
  • Active Directory
  • Microsoft 0365 admin center
  • Order stock from suppliers
  • Backup tapes
  • Router and switch configuration
  • Microsoft server 2019
  • Server support
  • Barcode scanner support

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

EMPLOYER                                            :            Dimension Data(NTT)

 

POSITION                                               :            IT Technical Support 

                                                                      Representative

PERIOD OF EMPLOYMENT              :            June 2022 - June 2023

REASON FOR LEAVING                   :             Resigned

 

DUTIES:

  • Reset users passwords in AD
  • Give user software permissions in AD
  • Create users in AD
  • Assign group permission to users in AD
  • Configure cisco jabber
  • Network support
  • Intune
  • Azure
  • Configure Cisco Deskphones
  • Configure microsoft teams
  • Configure Webex
  • Microsoft exchange server
  • Answer incoming calls from users and assist them remotely
  • Assign tickets to relevant groups in the company.
  • VMWare
  • Azure Active Directory
  • Microsoft 0365 admin center

 

 

 

 

 

 

 

 

 

 

 

 

 

EMPLOYER                                            :            HeroTel / Igen

 

POSITION                                               :            Tier 1 Helpdesk Support Agent PERIOD OF EMPLOYMENT                               :            September 2019 – August 2020 REASON FOR LEAVING                   :             Contract /Resigned

 

DUTIES:

  • Configuration of routers and switches Mikrotik
  • Configuration ofrouters(DLink,TPLink,TotoLink)
  • Configuration of Access Points(DLink,TPLink,Ubiquiti)
  • Networking and providing support for Windows and Macintosh.
  • Provide support with printer setups via wifi or on network(cable).
  • Network monitoring (The Dude application)
  • Internet and Email setup on apple, android and windows
  • Creating email accounts on Imin.
  • Network support
  • Assist with sales (Internet Packages)
  • Assist clients with support telephonically .
  • Remote Support 

 

 

 

 

 

 

EMPLOYER                                            :            Incredible Connection

 

POSITION                                               :            IT Technician

 

PERIOD OF EMPLOYMENT              :           Mar 2019 – September 2019

 

REASON FOR LEAVING                   :            Resigned

 

 

DUTIES :

 

  • General maintenance of IT equipment.
  • Understanding and navigating SAP and CRM
  • Networking and providing support for Windows and Macintosh.
  • Provide support with printer setups and software installation
  • Routine maintenance of user hardware upgrades and software updates
  • Internet and Email setup on apple, android and windows
  • Provide software updates on GPS, Xbox and PS4 gaming consoles
  • Co-ordination of warranty repairs with our suppliers
  • Network support
  • Management of customer data backup and retrieval scheme
  • Assist with sales of IT hardware, software and networking products
  • Assist customers with support telephonically.
  • Logging calls with suppliers and third party vendors


 

 

 

EMPLOYER                                        :            BVSA Accounting and Financial Services.

POSITION                                          :           IT Support Engineer

 

PERIOD OF EMPLOYMENT                     :           15 Jan - 15 April 2018

 

REASON FOR LEAVING                   :            Contract Ended.

 

DUTIES :

 

  • Network Support
  • Desktop Support Remote Support
  • System Support
  • Sage Software Support
  • Pastel Software Support
  • Active Directory
  • Windows Server 2012
  • Print Server
  • Microsoft Exchange(Email accounts)
  • 3rd Party Vendors
  • Give users access to shared drives on server.

 


 

 

EMPLOYER                                            :          Dimension Data

 

POSITION                                               :           IT System Support Consultant

 

PERIOD OF EMPLOYMENT

:           March - April 2017

 

REASON FOR LEAVING                   :            Contract Ended

DUTIES :

 

  • Server Management (Dealer Server Monitoring).
  • ERP SAP Support. 
  • SAP CRM Call Management System.
  • Sharepoint (iPartner online application support.)
  • Motovate application support.
  • Resetting user password for VWSA systems.

 

 

 

 


 

EMPLOYER                                            :           Nelson Mandela Metropolitan University

POSITION                                               :           ICT Technician

 

PERIOD OF EMPLOYMENT

:           AUG 2016 - Feb 2017

 

REASON FOR LEAVING                   :            Contract Ended

 

DUTIES:

  • Receive and log calls on CRM.
  • Loading computers with NMMU approved images (System Centre).
  • Adding the desktop/laptops to active directory (server).
  • Adding the desktop/laptops to active directory.
  • Reset user password on active directory.
  • Give users access to shared drives on the server.
  • Connect users to printer on the print server.
  • Provide support for end users PC Software, hardware and network requirements. Provide support for the computer laboratories PC software, hardware and network requirements.
  • Network support
  • Advise users on their specific hardware and software needs.
  • Move ICT related equipment and consumables between user locations.
  • Advise and assist end users in the basic use of the NMMU’ s internal network and standard applications.

 

 

EMPLOYER                                             :           Bytes Management Solution

 

POSITION                                                :          Customer Service Representative

 

PERIOD OF EMPLOYMENT

:          Feb 2015 - Nov 2015

 

REASON FOR LEAVING                     :          Resigned to pursue career in IT and

not ATM's.

DUTIES:

 

  • Loading Desktop/Laptops according to client image.
  • Installing hardware and software.
  • Installing retail tills according to client image.
  • Project installations for various accounts (Retail).
  • ATM instillations and repairs.
  • Printer Installations.


 

 

 

 

EMPLOYER                                            :           Business Connexion(Mondelez)

 

POSITION                                               :           IT Support Engineer

 

PERIOD OF EMPLOYMENT

:           Jan 2014 - Feb 2015

 

REASON FOR LEAVING                   :            Contract Ended

 

DUTIES:

  • Loading desktop/laptops with Mondelez approved images (Windows 7).
  • Adding the desktop/laptops to active directory (server).
  • Publish software to users (SCCM) from active directory.
  • Give users access to certain folders on the shared server drive (AD).
  • Create scanning folders on the print server.
  • Configuring printer (TCP/IP Port) on the printer server.
  • Connecting users to server printers(TCP/IP Port).
  • Configure Server on Windows Server 2008,2012.
  • Configuring PointX stations with correct printer names and IP address (SA,BOTS,SWAZ) to print labels.
  • Setup users to use CRM 2013 in Microsoft Outlook.
  • Configure handheld Motorola scanners for users (Logistics) – to scan labels.
  • Setup users and Cisco phones on the Cisco management console (Desk phone/Softphone).
  • Network support
  • Add/delete user on the Cibecs backup console
  • Setup 3G Configure modules and 3G sim cards for laptop users.
  • Setup users to use VPN with 3G connection
  • Troubleshooting network related issues(WAN and LAN).
  • Installation and setup of network devices(Wi-Fi,WLAN,LAN)
  • Setup user printers in SAP.
  • Support users with basic SAP problems.
  • Replace printer toners.
  • Server support
  • Tape backup schedules.
  • Server room checks.

 


 

EMPLOYER                                            :           Business Connexion(Mondelez)

 

POSITION                                               :           IT Project Administrator

 

PERIOD OF EMPLOYMENT

:           May 2012 - Dec 2013

 

REASON FOR LEAVING                   :            Contract Ended

 

DUTIES:

 

  • Perform various analyses of project tasks.
  • Document and report on project effort estimation and costing.
  • Document and report on project change management estimations and status.
  • Project planning- maintain overall program plan and milestones in association with PMs.
  • Coordinate weekly project reporting and check in cycles.
  • Maintain project and service related dashboards as applicable.
  • Project reporting to operations manager.
  • Maintain weekly resource allocation schedule.

 

 

 

 

EMPLOYER                                            :          Ford Motor Company

 

POSITION                                               :           IT Support Engineer

 

PERIOD OF EMPLOYMENT

:           Nov 2011 - Dec 2011

 

REASON FOR LEAVING                   :            Contract Ended

DUTIES :

  • Loading desktop/laptops with Mondelez approved images (Windows 7).
  • Adding the desktop/laptops to active directory (server).
  • Give users access to certain folders on the shared server drive.
  • Create scanning folders on the print server.
  • Configuring printer (TCP/IP Port) on the printer server.
  • Connecting user to server printers (TCP/IP Port).
  • Setup 3G modules and 3G sim cards for laptop users.
  • Network Support
  • Replace printer toners.
  • Tape backup schedules.
  • Server room checks.
  • Connecting user to server printers (TCP/IP Port).

Education

A+

N+

ITIL

Comptia Cloud

Cisco CCNA

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