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    Junior IT Support Engineer - Port Elizabeth, South Africa - Performit Personnel

    Performit Personnel
    Performit Personnel Port Elizabeth, South Africa

    18 hours ago

    Default job background
    Full time
    Description

    We are looking for a Junior IT Support Engineer for a Renowned Company in Port Elizabeth.

    The ideal candidate will have a passion for technology, excellent problem-solving skills, and a desire to learn and adapt in a fast-paced environment. The Junior IT Support Engineer is a pivotal technical role encompassing various aspects of IT Support & Infrastructure. This position demands foundational knowledge across multiple IT domains to deliver efficient support solutions, ensuring optimal end-user productivity.

    Qualifications & Experience:

    • Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365.
    • A+ certification preferred.
    • Fundamental knowledge of TCP/IP networking, including DHCP and DNS.
    • Minimum 1-2 years of experience in a desktop support environment

    Key Responsibilities:

    • Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues.
    • Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless).
    • Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator when necessary, with agility and precision.
    • Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points.
    • Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed.
    • Document and track support requests and resolutions using ticketing systems.
    • Perform routine maintenance tasks, such as system updates, patches, and backups.
    • Assist in the implementation of IT security policies and procedures to safeguard company data.
    • Provide training and assistance to users on basic IT procedures and best practices.
    • Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions.
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