- Perform quality assurance based on the specialized requirements of the role.
- Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
- Engage in a professional manner whether it be verbal or face to face
- Have the ability to communicate via different communication channels
- Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.
- Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.
- Process refunds according to administration processes within the service level agreements.
- Meet production standards in terms of quantity and quality.
- Liaise with employers and service providers both written and verbal.
- Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
- Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.
- Any other duties as determined by the the business needs and participate in all organisational events as required.
- Attach all email correspondence to the member's record.
- Record all appropriate member notes on member's Everest record.
- Attend to all email and telephonic enquiries both internal and external.
- Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.
- Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreements
- Follow through and provide client with on-going feedback until enquiry is resolved.
- Support a positive and responsive climate for client enquiry resolution.
- Action all escalated enquiries within hours.
- Accept accountability and take responsibility for any work done or allocated.
- Display a willing and helpful attitude.
- Action any other responsibilities allocated by the manager.
- Cheque releasing, Year ends & Benefit statements.
- Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency.
- Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.
- Excellent time management.
- Must be available to work overtime when the need arises.
- Flexible and ability to work under pressure and multitask.
-
Contributions Administrator
10 hours ago
Salt Employee Benefits Johannesburg, South Africa ContractOVERVIEW · The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and ...
-
Administrator : Contributions
10 hours ago
Salt Employee Benefits Johannesburg, South Africa Full timePurpose of role: · Perform quality assurance based on the specialized requirements of the role. The incumbent should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously. ...
-
Operations Manager
3 days ago
Secondments Recruitment Johannesburg, South Africa**Job Advert Summary**: · To lead and manage a team of administrators dealing with claims, data and contributions and ensuring that daily operational administration functions are performed accurately, efficiently and timeously · **Minimum Requirements**: · TECHNICAL COMPETENCY RE ...
-
5x Insurance Consultant
13 hours ago
Tipp Focus Johannesburg, South Africa**What will you do** · Clients Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Johannesburg. The insurance consultant role is focused on providing an end-to-end service and support to brokers. · **Qualifications and Expe ...
-
Junior Database Administrator
13 hours ago
University of the Witwatersrand Johannesburg, South Africa**Main Purpose**: · The main purpose of this position/job is: · The Database and related Applications Server Administrator work part of team that support the Database and Application Server Administration environment in the provision of highly available and secure ICT services to ...
-
Sales Administrator
13 hours ago
Afrizan People Intelligence (PTY) LTD Johannesburg, South Africa**Sales Administrator / Junior Bookkeeper** · Are you a detail-oriented professional with a knack for administration and a passion for supporting a dynamic sales environment? We're on the lookout for a Sales Administrator / Junior Bookkeeper to play a vital role in managing our s ...
-
Insurance Consultant
13 hours ago
Santam Johannesburg, South AfricaWho are we? · Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our ...
-
Claims Assessor
3 days ago
Sanlam Johannesburg, South AfricaMWL is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospec ...
-
Global Administrator
3 days ago
Expleo Group Johannesburg, South AfricaOverview: · Are you looking to join a Global Company, supporting Recruitment Administration processes, working within an energetic and collaborative team? · We are looking for an extremely confident, professional and energetic Administrator to join our winning team, working with ...
-
Global Administrator
3 days ago
Expleo Group Johannesburg, South AfricaOverview: · Are you looking to join a Global Company, supporting Recruitment Administration processes, working within an energetic and collaborative team? · We are looking for an extremely confident, professional and energetic Administrator to join our winning team, working with ...
-
Senior Estate Specialist Centurion
13 hours ago
The Recruitment Council Johannesburg, South AfricaOur client, a leading Asset Management Firm, is on the hunt for a Senior Estate Specialist, you will be responsible for winding up the deceased estates (which will mainly include Businesses Interest). · Key Outputs: · - To meet with interested parties (Accountants, Attorneys, Sha ...
-
Compliance Administrator
2 days ago
Sanlam Johannesburg, South Africa**What will you do?** · - This career opportunity is available at **Mirabilis** a division of Santam for a **Compliance Administrator**, who will be based in **Johannesburg: Illovo.** · **What will make you successful in this role?** · **Compliance Administration and Assurance ac ...
-
Insurance Consultant
1 day ago
Santam Johannesburg, South AfricaWhat will you do? · This career opportunity is available at Santam Specialist Business, Niche: Santam Transport for Insurance Consultant, who will be based in Sandton. · General policy administration of commercial business which includes issuance of new policies and amendments. · ...
-
Internal Sales Administrator
3 days ago
SIB Johannesburg, South AfricaWe're seeking an experienced and highly motivated internal sales administrator who is a customer service champion and serves as a primary point of contact for our customers with inquiries about products, quotes, orders and deliveries. As a conduit between our company and our cust ...
-
Senior Administrator Operations
13 hours ago
FirstRand Johannesburg, South AfricaJob Description · To control multiple administrative processes that require expert technical and operational knowledge within mandated frameworks · - Contribute to teamwork and inclusivity within own team · - Resolves incoming telephone queries and directs unresolved queries to t ...
-
Digital Distribution Specialist: Sha
1 day ago
Santam Johannesburg, South AfricaWhat will you do? · This career opportunity is available at SHA Risk Specialists a division of Santam for a Digital Distribution Specialist, who will be based in Johannesburg: Illovo. · This role is for a commercial underwriter with experience in PI, Liability and Cyber. What wil ...
-
Client Relations Manager
1 day ago
Elite Search Johannesburg, South AfricaThe Client Relations Manager will be responsible for assisting, supporting and managing incoming customer requirements with daily sales administration activities such as renewals, quoting, billing queries, product queries and project status queries. · Ultimately, the role require ...
-
Human Resources Administrator-1
13 hours ago
FirstRand Johannesburg, South AfricaJob Description · Hello Future Human Resource Administrator · Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. · As part of our talented team, you will be s ...
-
Administator
1 day ago
ADvTECH Johannesburg, South Africa**The ADvTECH Schools Division leads the private sector in the field of education, contributing meaningfully towards the sustainable development of human capacity in South Africa.** · **Duties required**: · - Providing support with educational organisation; · - Assisting Examinat ...
-
Underwriter: Financial Lines
3 days ago
Santam Johannesburg, South AfricaWhat will you do? · This career opportunity is available at SHA Risk Specialists a division of Santam for an Underwriter: Financial Lines, who will be based in Johannesburg: Illovo. What will make you successful in this role? · Financial analysis · Assessment of financial stateme ...
Administrator Contributions - Johannesburg, South Africa - Salt Employee Benefits
Description
Purpose of the role
The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers;
Areas of Responsibilities
Record Keeping and Filing
Query resolution
Team Support
Relationship Management
Time Management