beBee background
Customer Service / Support
Nonzaliseko Hope Matanzima

Nonzaliseko Hope Matanzima

Customer Service Representative
Johannesburg, City of Johannesburg Metropolitan Municipality


About Nonzaliseko Hope Matanzima:

Highly skilled Customer Service Representative with over 4 years of experience in the banking industry.Certificate in Business Administration,Seeking an opportunity to leverage my skills in customer  service to contribute to your company's success.


Company:African Bank 

Position: Call Center

Years: 6 


Customer Service

- Proven track record in delivering exceptional customer experiences.

- Ability to handle and resolve customer complaints and concerns effectively.

- Excellent telephone etiquette and communication skills.

- Strong problem-solving and decision-making abilities.


Banking and Financial Knowledge

- Proficient in loan repayments and lending products.

- Knowledgeable in banking regulations and compliance.

- Familiarity with financial systems and processes.


Professional Skills

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

- Effective use of customer relationship management (CRM) software.

- Strong organization and time management skills.


Communication and Interpersonal Skills

- Excellent verbal and written communication skills.

- Ability to empathize with customers and establish rapport.

- Strong active listening skills.

- Effective in a team setting and collaborating with colleagues.


Diversity and Inclusion

- Knowledge of diversity and inclusion principles.

- Ability to work with individuals from diverse backgrounds.

- Sensitivity and respect for different perspectives and cultures.


Business Administration Certificate  

Institution: Ekurhuleni West College 

120 hour TEFL Certificate 

Institution: TEFL Universal 

Professionals who compete with Nonzaliseko Hope

Professionals in the same Customer Service / Support sector as Nonzaliseko Hope Matanzima

Professionals from different sectors near Johannesburg, City of Johannesburg Metropolitan Municipality

Other users who are called Nonzaliseko Hope

Jobs near Johannesburg, City of Johannesburg Metropolitan Municipality

  • Veritas Engineering and Project Management

    Data Validation

    2 weeks ago

    Direct apply

    Veritas Engineering and Project Management Kempton Park, South Africa

    **Data Validation / Verification** · There is an immediate vacancy in Gauteng for a data validation / verification, reporting to a Team Leader / Supervisor. · Closing Date: 18 August 2023 · **Principal Accountabilities**:Daily checking of mistakes on company's software system and ...

  • Talent 101

    Financial Controller

    2 weeks ago

    Direct apply

    Talent 101 Cresta, South Africa

    We are looking for an experienced Financial Controller, or Comptroller, to undertake all aspects of financial management, including corporate accounting, regulatory and financial reporting, budget and forecasts preparation, as well as development of internal control policies and ...

  • Direct apply

    RJPersonnel Germiston, South Africa

    2years · - Briefing and Debriefing · - Monitor Deliveries and provide feedback · - Driver / vehicle inspections and legal compliance checks · - Calculate daily kilometers and fuel consumption · - General admin duties and reports · - Record drivers working hours / pay hours · - Fu ...