Nonzaliseko Hope Matanzima

Highly skilled Customer Service Representative with over 4 years of experience in the banking industry.Certificate in Business Administration,Seeking an opportunity to leverage my skills in customer  service to contribute to your company's success.

Company:African Bank 

Position: Call Center

Years: 6 

Customer Service

- Proven track record in delivering exceptional customer experiences.

- Ability to handle and resolve customer complaints and concerns effectively.

- Excellent telephone etiquette and communication skills.

- Strong problem-solving and decision-making abilities.

Banking and Financial Knowledge

- Proficient in loan repayments and lending products.

- Knowledgeable in banking regulations and compliance.

- Familiarity with financial systems and processes.

Professional Skills

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

- Effective use of customer relationship management (CRM) software.

- Strong organization and time management skills.

Communication and Interpersonal Skills

- Excellent verbal and written communication skills.

- Ability to empathize with customers and establish rapport.

- Strong active listening skills.

- Effective in a team setting and collaborating with colleagues.

Diversity and Inclusion

- Knowledge of diversity and inclusion principles.

- Ability to work with individuals from diverse backgrounds.

- Sensitivity and respect for different perspectives and cultures.

Business Administration Certificate  

Institution: Ekurhuleni West College 

120 hour TEFL Certificate 

Institution: TEFL Universal