5x Insurance Consultant - Johannesburg, South Africa - Tipp Focus

Tipp Focus

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

What will you do
Clients Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Johannesburg. The insurance consultant role is focused on providing an end-to-end service and support to brokers.

Qualifications and Experience
Degree or Diploma or Grade 12 with 3 to 5 years related experience.

60 commercial lines FAIS credits

A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous

Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry

Minimum of 3 years' experience in short term insurance commercial lines and/or Agri assets

Knowledge and Skills
Excellent verbal and written communication skills

Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients

Ensure adherence to quality, compliance and accreditation standards

Conduct efficient administration

Optimising work processes

Customer Service Administration Quality, compliance and accreditation Team Support

About the role

_ This role is focused on, but not limited to:_
Servicing broker requests, including enquiries.

Dealing with general insurance and policy specific enquiries

Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies

Assisting to resolve all insurance queries within required timeframe and compliance requirements

Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books

Undertaking to adjust premiums in line with new asset values

Managing client expectation on expected turnaround times for submitted requests

Adhering to underwriting criteria and regional requirements

Assist with profiling the client with the best suitable product and underwriting criteria

Advising brokers to ensure that we meet with clients' needs in terms of the correct cover and product

Assisting in implementing solutions for improvement

Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required

Personal Attributes
Communicates effectively

Contributing independently

Action orientated

Contributing independently Situational adaptability

Contributing independently

Optimises work processes

Contributing independently

Core Competencies
Cultivates innovation

Contributing independently

Customer focus

Contributing independently Collaborates
Contributing independently Being resilient
Contributing independently Drives results
Contributing independently

Our commitment to transformation
The client is committed to achieving transformation and embraces diversity.

This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The client Employment Equity plan and targets will be considered as part of the selection process.

**Turnaround time