- Communication - Design high quality communication strategies (format, content,
- Feedback - Provide clear and fact-based feedback about Product & Service gaps of our client vs.
- Driver Experience - Make sure the OPS team aspires for excellent Driver experience with
- Driver earnings - Ensure that Drivers' earnings are maximised in line with budgets. Ensure
- Brand - In Government Relations (GR) work, promote Driver's work in a positive manner. Use
- Enhance Driver loyalty - Define loyalty focused strategies for the country. Support
- Drivers' job security - Resolve any structural payout matters with HQ teams. Engage in
- Advocate Driver's interests in GR - Actively use profound knowledge of Drivers' needs to
- Driver Support - Make sure we provide face to face interactions in the country effectively,
- Quality - Define quality focused strategies for riders in the country, set long terms goals and
- Best value/price - Understand gaps in price and availability between our client and competition
- Expansion of availability & offer - Define and implement strategies, timeline and goals for
- Brand - Actively participate in PR engagements promoting our client being a rider friendly platform.
- Brand - Actively use profound knowledge of Riders' needs to influence regulators toward
- Performance - Create strategies to accelerate the country business, set ambitious goals for
- Maximise efficiency - Role model in cost-aware mindset, promote ROI-based prioritisations
- Brand & Reputation - Act as an ambassador in- and outside of work. Actively create
- Competition intel - Create and participate in industry networks with Drivers and other
- Product development - Share and discuss product feedback with peer CMs and together
- Succession planning - Have a clear succession planning strategy, regularly review and drive
- Attract & hire - Keep the highest standard in the recruitment process and prioritise this
- Employer Branding - Actively create opportunities to participate in public events to promote
- PR - Propose and participate in PR engagements within broader societal context of the
- Ethics, morale, code of conduct - Be a role model in fair and transparent behavior. Ensure that healthy
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Head of Operations - Bryanston, South Africa - HR Genie
Description
Hands on Recruitment have partnered with a mobility company who are looking for a Country Manager to join their team in JHB.
This is a full-time, on-site role as a Country Manager based in the Johannesburg Metropolitan Area.
The Country Manager will be responsible for the day-to-day operations of the clients' platform in South Africa, managing a team of professionals, ensuring financial and operational targets are met.
Responsibilities and duties (included but not limited to):
Supply (Drivers):
and the other way round.
speed of issue handling. Lead by example by stepping into escalated issues demonstrating
empathy and a partner-approach to Drivers.
for investing.
respected partners. Coach team to always have a respectful approach to drivers.
projects in the country.
Support (CS) on walk-in centre operations. Personally meet top Driver partners regularly. Set
high standards for face to face interaction with Drivers and lead the team towards those.
Demand (Riders):
Organisation:
of high performance in the team. Own budget process for the country as its strategic guidance
and top level goals.
with the team and consistently aim for a lean organisation in the country.
Address any regulatory-related Product challenges to RM.
that instantly can back up the business in case of unexpected situations.
find Talents and get them onboard.
Society & Environment:
Qualifications
Exp