- To engage and support staff to achieve all KPI's, through effective coaching, performance management, and to develop career progression through internal development programs.
- To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organization that will be affected by a programme.
- To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment.
- To maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently
- A proven track record of delivering against client, customer and business outcomes
- 2 years' experience working within a contact center
- WiNS rating and on the 'L' for one year
- Managing scale of 12-14, either as part of development opportunity or a previous role
- POE required or relevant proof or previous experience
- More than 2 years' experience working within the BPO sector
- More than 2 years' experience working in a management role
- Experience managing Omni-channel customer operations
- HR Process Knowledge
- Stakeholder Management
- Report writing
- Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
- Management skills
- Good understanding of the BPO industry
- Communication and written skills
- Problem solving
- Analytical Thinking
- Conflict Management
- Strategic Thinking
- Time Management
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Assistant Manager
1 week ago
Apex Group Cape Town, South AfricaAssistant Manager - Private Equity · Location: Cape Town, South Africa · Date Posted: May 8, 2023 · **Description** · We are seeking an Assistant Manager, reporting to the Associate Director within the Alternative Asset Services, to have responsibility for the oversight, planning ...
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Assistant Manager
8 hours ago
Apex Group Cape Town, South AfricaAssistant Manager - Hedge Fund Accounting · Location: Cape Town, South Africa · Date Posted: Jul 17, 2023 · **Description** · **Role summary** · The Assistant Manager's role involves monitoring and controlling the service as delivered by their team of Senior Fund Accountants and ...
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Assistant Manager
4 days ago
Capital Recruit Cape Town, South AfricaWe are looking for an Assistant Manager to assist General Manager with the running and management of the business. Someone to help grow and lead the team. · Restaurant Manager responsibilities include maintaining the restaurants revenue, profitability and quality goals. You will ...
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Assistant Manager
3 days ago
LRI Invest Cape Town, South Africa· Assistant Manager - Guernsey · Apex Administration (Guernsey) Limited (AAGL) is a fund services firm providing seamless fund administration services to a wide range of investment structures across multiple jurisdictions. · AAGL is part of the Apex Group. · Summary of the Posit ...
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Assistant Manager
1 week ago
LRI Invest S.A. Cape Town, South AfricaLocation: Cape Town, South Africa · Date Posted: Apr 13, 2023 · **Description** · Role summary: · - We are seeking an Assistant Manager, reporting to a Manager within the Alternative Asset Services Division of Apex, to have responsibility for the administration and overseeing the ...
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Assistant Manager
1 week ago
LRI Invest S.A. Cape Town, South AfricaLocation: Cape Town, South Africa · Date Posted: May 8, 2023 · **Description** · We are seeking an Assistant Manager, reporting to the Associate Director within the Alternative Asset Services, to have responsibility for the oversight, planning and preparations of accurate portfol ...
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Assistant Manager
8 hours ago
LRI Invest S.A. Cape Town, South Africa**Role summary** · The Assistant Manager's role involves monitoring and controlling the service as delivered by their team of Senior Fund Accountants and Fund Accountants throughout the contract with the client, to ensure that; they identify the training and development needs of ...
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Assistant Manager
1 week ago
LRI Invest S.A. Cape Town, South AfricaLocation: Cape Town, South Africa · Date Posted: Apr 11, 2023 · **Description** · **Role summary**: · We are seeking an Assistant Manager, reporting to a Manager within the Alternative Asset Services Division of Apex, to have responsibility for the administration and overseeing t ...
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Assistant Manager
5 days ago
LRI Invest S.A. Cape Town, South AfricaRole summary: · - We are seeking an Assistant Manager, reporting to a Manager within the Real Assets Division of Apex, to support a growing team providing a full suite of fund accounting and financial reporting services to our Real Estate clients. The role will include the develo ...
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Assistant Manager
1 week ago
LRI Invest S.A. Cape Town, South Africa**ASSISTANT MANAGER - ADMIN** · **Role Location**:Cape Town · **Employment Type**: Full time permanent · **The Role** · To liaise with and support the Client Directors and Assistant Client Directors in Jersey with the administration and management of their portfolios of trust str ...
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Assistant Manager
6 days ago
Hungry Lion Fast Foods (Pty) Ltd Cape Town, South Africa**WHO WE ARE** · Operating in multiple African countries, with over 200 restaurants, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment. We are a young, fun, dynamic and growing company full of opportunities with little to ...
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Assistant Manager
3 days ago
Hungry Lion Fast Foods (Pty) Ltd Cape Town, South Africa**WHO WE ARE** · Operating in multiple African countries, with over 200 restaurants, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment. We are a young, fun, dynamic and growing company full of opportunities with little to ...
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Management Assistant
1 week ago
Engen Cape Town, South Africa**Job Purpose**: · To provide the administrative support to the Retail Management Committee by executing administration duties and assisting in the implementation of procedures in Retail to ensure that the Retail management Committee is able to provide effective and smooth implem ...
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Assistant Manager
5 days ago
Mass Staffing Projects Cape Town, South Africa**Job Information** · - Location- Cape Town- Salary- R620K - R580K + p/a- Job Type- Permanent- Education- CA (SA)- Experience- 5+ Yrs Exp.- Reference- AsManFundAcc- · - Fax We are currently working with a dynamic, fast-paced, reputable organization who is looking for an Assistan ...
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Assistant Manager
1 week ago
LRI Invest Cape Town, South Africa- Team Leader - Offshore Fund Reporting (SA) · Summary of the position · The role of the Team Leader - Offshore Fund Reporting (SA) which will form part of the Offshore Fund Reporting (SA) team based in South Africa at our Mowbray Office, will be to oversee and manage a team repo ...
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Assistant Manager
6 days ago
C & G (Hospitality) Recruitment Cape Town, South AfricaBusy Cape Town airport lounge is requiring an experienced assistant manager. · - Hospitality/Tourism /business related tertiary qualification at NQF level 6 would be an advantage · - Minimum 5 years functional management experience (HOD or AGM) in a hospitality or related environ ...
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Assistant Manager
6 days ago
WNS Global Services Cape Town, South AfricaCompany Description · **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Assistant Manager
1 week ago
WNS Global Services Cape Town, South AfricaCompany Description · **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Assistant Manager
1 week ago
Ciovita Cape Town, South AfricaWe are seeking a highly qualified and motivated individual to join your team as the assistant store manager for the Stellenbosch and Woodstock retail branch. This is a full-time position with an anticipated start date in May. The assistant store manager will play a critical role ...
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Assistant Manager
1 week ago
Carlyles on Derry Cape Town, South AfricaWe are currently looking for someone to join our dynamic team in a busy local Italian-styled Restaurant and Bar situated in Vredehoek, in the heart of Cape Town. We are looking to fill the role of Assistant Manager - someone who can help get the daily operational and managerial d ...
Assistant Manager - Cape Town, South Africa - WNS Global Services
Description
Job Description
We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.
Key Responsibilities Areas:
People
Essential:
Grade 12
Preferred:
Tertiary qualification in management or relevant proven contact center experience
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