Assistant Manager - Cape Town, South Africa - Capital Recruit

Capital Recruit

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

We are looking for an Assistant Manager to assist General Manager with the running and management of the business. Someone to help grow and lead the team.
Restaurant Manager responsibilities include maintaining the restaurants revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, youll need management skills and experience within the food industry. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity.

Back-of-the-house management experience is required, as youll engage with Cooking and Waiting Staff, Set work schedules, oversee food preparation and make sure we comply with health and safety restaurant regulations.

Well expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences. Responsibilities
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurants good image and suggest ways to improve it
Identify measures to cut waste
Promote the brand in the local community through word-of-mouth and restaurant events
Train new and current employees on proper customer service practices Requirements:
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.
Proven customer service experience as a manager
Food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software.
Leadership, motivational and people skills