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    German Travel Concierge - Cape Town, South Africa - ABC Worldwide

    ABC Worldwide
    ABC Worldwide Cape Town, South Africa

    6 days ago

    ABC Worldwide background
    Description
    Responsibilities
    • Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
    • Book hotel/lodge and logistic reservations, based consultant requirements
    • Responsible for travel request distribution to agents
    • Supporting Sales consultants with all administrative duties
    • Conclude on all aspects of the post confirmation of the booking
    • Enquiry warming (to be handed over to Senior Consultant)
    • Sales Quotes as first point of contact to support Senior Sales Consultant
    • Work directly with Sales Managers to resolve client travel issues
    • Customer service-related responsibilities from client and perform other office duties as assigned
    • Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
    • Work with our rates team to resolve rates-related tasks and communicate with consultants
    • Log all required tickets relating to rates and product
    • Timeous turnaround time (Sales Consultant request to be actioned within 24hrs)
    • Ensure Concierge dashboard is updated and reporting done with sales managers

    Requirements

    Our ideal German Concierge Specialist will possess:
    • A National Senior Certificate/Matric
    • 1 year of experience in a Concierge or Sales Administrative Assistant role
    • The successful candidate must be based in Cape Town.
    • Fluent in speaking and writing in the German language.
    • Great communication skills
    • Willingness and drive to learn
    • Excellent problem-solving skills and the ability to think creatively and strategically.
    • Ability to work in a fast-paced, deadline-driven environment
    Not essential but advantageous:
    • Degree/Diploma in Tourism
    • Excellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.
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