East Africa Travel Specialist - Cape Town, South Africa - HotelJobs

HotelJobs

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Hospitality Jobs Africa is seeking an experienced Travel Specialist, specializing in East African countries for our client in Cape Town.

The company specializes in safari destinations in Tanzania and Kenya, the company owns and operates 5-star lodges and camps. This position will be responsible for sales and guest services, act as the main point of contact for prospective guests, you will handle all communications from initial inquiry, advising, and consulting to find the best itinerary for the guest's needs, through the sales process as well as pre-travel, during-travel, and post
- travel service. Working closely with the Sales Ops Consultants who handle availability, confirmations, and other processing tasks, as well as the Guest Service team who offer concierge service pre-trip and support with any guest problems in-trip.

Responsibilities and Duties:

Inspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of options
Compile attractive tailormade itinerary to match client expectations and budgets

- ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation and pre-travel stages

Following sales producers as set out in the operating manuals
Follow up with clients after a safari for feedback and encourage referrals

- working alongside the sales Ops consultant throw-out the sales and confirmation process

Collaborative approach with Guest Services team to provide bestinclass guest service
Strive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basis
Report any errors or issues to your line manager immediately on discovery
Provide proactive support to colleagues in peak or leave times

- contribute ideas, testing, and feedback to aid the continua; improvement of systems including reservations systems, guest itineraries, and others as required

Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of the 3rd party suppliers) and the countries in which we operate, to continuously strengthen your knowledge of these destinations
Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes, and product knowledge

Requirement:

At least 5 years' experience in, and knowledge of East Africa Safari
At least 10 years' experience in a retail sales role for an African inbound operator
Knowledge of Business Sales Systems e.g., HubSpot
Skilled in designing details and individualized quotes for itinerary requests
Excellent communication skills (written & telephone), a service delivery mindset, and strong customer service focus
Targetorientated, and experienced in delivering results in a performanceorientated and fastpaced sales environment
Strong administration and organizational skills with great attention to detail
Excellent time management skills with the ability to multitask and prioritize tasks
Proactive mindset and cando attitude
Experience in handling difficult situations (e.g., complaints, lastminute requests, changes whilst travelling)

Take this chance to join an exceptional team dedicated to providing unparalleled safari experiences.

If you are ready for an exciting journey, we encourage you to submit your resume, along with a compelling cover letter highlighting your love for travel and tourism expertise.