- NQF Level 7 Qualification in Computer Science or equivalent
- NQF Level 7: Bachelor's Degree in IT or related field
- 5 to 7 years' experience of which 5 must be in managerial position
- ICT operations experience
- ICT Application support
- ITIL Foundation
- Sound understanding of the relevant IT Frameworks, such as COBIT
- Sound understanding of the relevant Service Management practices, defined in these frameworks, such as Incident, Problem and Knowledge Management
- Good working knowledge and understanding of Information- and Cyber Security as well as Data Protection principles
- Experience supervising or leading a team
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Delivery Manager
Found in: Talent ZA C2 - 3 days ago
keyloophol Johannesburg, South AfricaPurpose of role · To build, develop, leverage and retain teams/venues of motivated, multi-skilled consultants to address the delivery requirements related to targeted products and services, contributing to the strategic and financial goals of the organization, within the set cor ...
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Project Delivery Manager
Found in: Talent ZA C2 - 5 days ago
Isilumko Staffing Johannesburg, South Africa ContractUrgently seeking an experienced Project Manager for Cross Border Payment space for Sub-Sahara countries. This is a hybrid role, for a 12-month contract in Johannesburg. · Responsibilities · Manage the payment space · Draft communications for the newspaper · Risk and operations ma ...
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Technical Delivery Manager
Found in: Talent ZA C2 - 5 days ago
Telebest Johannesburg, South Africa Full timeOur client has an opportunity available for a Technical Delivery Manager based in Selby. · Requirements: · 5 years' experience in;Leading the technical project delivery of complex enterprise application systems, distributed applications, web applications, and system integration s ...
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Delivery and Commercialization Manager
Found in: beBee S2 ZA - 5 days ago
Nedbank Johannesburg, South AfricaRequisition Number and Talent Acquisition · REQ: 133475 · Location: Sandton, Johannesburg · Closing Date: 26 April 2024 · Talent Acquisition: Saranya Govender · Job Family · Project, Process and ProductCareer Stream · ProjectsLeadership Pipeline · Manage Self: ProfessionalJob Pu ...
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Manager Service Delivery Excellence
Found in: Talent ZA C2 - 1 day ago
Salt Employee Benefits Johannesburg, South Africa Full timePURPOSE OF THE ROLE · The SDE Consultant will be responsible for overall delivery of designated client & managing the relationship. · RESPONSIBILITIES · Grow Relationships: · responsible for servicing & retaining the major client assigned to them · responsible for identifying enh ...
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Manager Assurance Delivery Network
Found in: Talent ZA C2 - 3 days ago
EY Johannesburg, South AfricaAbout the job · Job Purpose: · EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who tea ...
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IT Services Delivery Manager/ Head of Managed Services
Found in: Talent ZA C2 - 5 days ago
IT Ridge Technologies Johannesburg, South Africa Full timeThe IT Services Delivery Manager will take overall responsibility for the delivery of third and fourth line software support including the management of the full Software Development Lifecycle for support applications. · Main Responsibilities: · Plan, design and guide the support ...
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Assistant Manager Assurance Delivery Network
Found in: Talent ZA C2 - 3 days ago
EY Johannesburg, South AfricaJob Purpose: · EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on ou ...
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Project Analyst
Found in: beBee Professionals ZA - 1 day ago
Job Offer: Project Analyst – beBee Professionals – Johannesburg · beBee Professionals is looking for a Project Analyst to join our team in Johannesburg. The successful candidate will be responsible for providing project support and analysis to ensure successful project delivery. ...
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Virtual Assistant for E-commerce Order Processing
Found in: beBee Professionals ZA - 1 day ago
Job Offer: Virtual Assistant for E-commerce Order Processing · beBee Professionals is looking for a Virtual Assistant to join our team in Johannesburg to assist with e-commerce order processing. · The successful candidate will be responsible for managing the order processing proc ...
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Service Delivery Manager
Found in: Talent ZA C2 - 5 days ago
Dimension Data Sandton, South AfricaFunctieomschrijving · Oversees the coordination of customer service and support activities which may include the delivery of pre- and post-sales services, customer care and retention, installation, technical support, repair, and maintenance of organization's products. · Operation ...
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Application Delivery Manager
Found in: Talent ZA C2 - 5 days ago
Dimension Data Sandton, South AfricaFunctieomschrijving · Description · 5 - 10 years experience in Customer Delivery environment. · Must be familiar with application delivery, application sunset and strategies · Must be familiar with Change Advisory Boards · Must be able to manage Application roadmaps · Must manage ...
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Service Delivery Manager
Found in: Executive Placements ZA C2 - 4 days ago
HR Genie Randburg, South AfricaIf you are an experienced AService Delivery Manager with in-depth knowledge and understanding of SAP, the Deloitte Consulting team is looking for you · A Service Delivery Manager is responsible for ensuring the delivery of high-quality services to customers. They play a critical ...
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Service Delivery Manager
Found in: Talent ZA C2 - 6 minutes ago
DSV Kempton Park, South AfricaTime Type: · Full time Minimum Requirements · Grade 12 · Advanced Computer literacy level in MS Word, Excel, PowerPoint and Outlook · WMS (Blue Yonder) will be huge advantage/ Warehouse Control System (Automation)/ FMS – TMS/ Integration · Job Related Requirements · Minimum of 3y ...
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Delivery Assurance Manager
Found in: Talent ZA C2 - 1 week ago
iSanqa Midrand, South Africa Full timeOur client requires the services of a Delivery Assurance Manager (Entry) - Midrand/Menlyn/Rosslyn/Home Office rotation. · Amazing brand with cutting-edge technology · Excellent teams in Global team collaboration · High work-life balance with Flexible hours · Agile working environ ...
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Strategic Initiatives Project Manager for NECOM Delivery
Found in: Executive Placements ZA C2 - 16 hours ago
TalentCru Sandton, South AfricaThe Organization wishes to appoint an entrepreneurial and results-driven strategic initiatives Project Manager who will be seconded to the Energy Council. The successful candidate will be responsible to provide technical administrative support to coordinate the multiple layers of ...
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Admin Clerk/ Receptionist
1 week ago
CITY OF EKURHULENI METROPOLITAN MUNICIPALITY Verified Company Germiston, South Africa Full time R18,000 - R25,000 per monthMinimum Requirements: · Grade 12 · A certificate or diploma will be advantageous · 2-3 Years' experience within office administration environment · Basic bookkeeping knowledge (essential) · Previous experience in an administrative role with a focus on supporting sales activities. ...
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IT Consultant, BCG Platinion
Found in: Recruitics US D C2 - 5 days ago
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Senior IT Consultant, BCG Platinion
Found in: Recruitics US D C2 - 5 days ago
Boston Consulting Group Johannesburg, South Africa Full timeWho We Are · Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embr ...
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Catering Delivery Coordinator
Found in: beBee Professionals ZA - 1 day ago
Job Offer: Catering Delivery Coordinator · beBee Professionals is looking for a Catering Delivery Coordinator to join our team in Soweto. The successful candidate will be responsible for coordinating the delivery of catering services to our clients. · The ideal candidate should h ...
IT Service Delivery Manager - Johannesburg, South Africa - Tipp Focus
Description
THE JOB AT A GLANCE
Senior IT Service Delivery Manager will be responsible for managing overall delivery of IT services to business with a focus on maintaining service level agreements, ensuring quality service, and managing stakeholder relationships.
WHAT WILL YOU DO?
Oversee IT Service Delivery
Identify Problems and Resolve Queries
Identify problems requiring analyses, work with IT management and support teams on the root causes, following industry standards to develop improvement plans.
Advise management and support leads on corrective actions to prevent reoccurrence of problems.
Drive Quality, Develop Processes and Manage SLAs
Present updated processes and procedures to relevant leads and support teams
Drive quality by working closely with support teams and service desk, understanding ticket volumes and backlog, reoccurrences of incidents, support models and use this as a base to develop a continuous improvement plan.
Work with business and other IT stakeholders and negotiate, develop, and manage SLAs between IT and business according to business needs and IT capacity and capabilities.
Manage quality of IT service delivery within budget guidelines and provide progress updates on issues and improvements in monthly reporting to Manager.
Review and monitor the IT operations performance reactively and proactively to meet SLAs and customer requirements. Work with support and delivery leads to update existing processes and develop new ones to achieve required service levels.
Risk and Compliance Management
Identifying all possible risks that can affect IT service delivery concerning time, cost, scope, and quality and design IT delivery solutions and processes that can accommodate relevant risks for approval by the Manager.
Guide development and support teams on developing delivery models for new services that conform to IT governance, policies, and procedures.
Measure and drive compliance of defined SOP's and policies associated with IT service delivery. Investigate non-compliance, variances and inefficiency and improvements and update relevant documentation.
Manage relevant IT Risks.
Manage IT Audits and findings.
Reporting
Monthly reporting to IT management on issues, escalations, and SLA's
Stakeholder Management
Build relationships with client business and understand how to improve IT delivery to align with business strategy.
Make recommendations to management teams on capacity, compliance, availability, and continuity management to ensure effective and timeous IT service delivery.
Budget Management
Compile and manage the ICT budget. Monitor and track financial expenses. User cost allocation for Finance department. Compliance to relevant legislation
WHAT YOU'LL BRING TO THE TABLE?