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    Assistant Manager - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    Found in: Talent ZA C2 - 1 week ago

    WNS Global Services background
    Description
    Job Description

    Main purpose:

    The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit.

    The role of a learning and development professional is a vital component in ensuring agents and operational teams are equipped with all the necessary tools and skills to achieve ongoing optimum deliverables and this will result in:
    • Increased employee engagement
    • Enhanced personal performance
    • Improved productivity
    • Enhanced customer experience
    • Increased employee retention

    Key responsibilities:Conduct new starter training as well as refresher, up-skilling and cross skill training including knowledge checks and assessments and ensuring support is provided daily.

    Managing a group of trainees on a day to day basis including the administration of the group and follow through

    Supporting in nesting and BAU and conducting and reporting on training needs analysis

    Training Delivery: Conduct new starter training as well as refresher, up-skilling and cross skilling training;

    Assessment: Assessments must be completed for all training events; Remedial support must be provided to all delegates prior to re-assessment;

    Administration: Capture learner records in line with Ucademy requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix.

    Knowledge, skills and attributes required:
    • High proficiency in delivering impact training and facilitation;
    • Strong planning, organizing and time management skills;
    • High proficiency in verbal & written English;
    • Strong communication and interpersonal skills;
    • High attention to detail and accuracy;
    • Exceptional administrative skills;
    • The ability to work within a team;
    • Self-motivated;
    • Self-manageable;
    • Strong customer service orientation;
    • Proactive.

    Qualifications

    Qualifications Experience required:
    • 1+ years' experience in Utilities will be an advantage;


    • 6 months+ experience in Facilitation & Learning & Development;


    • Specified Utilities campaign experience advantageous;


    • Training, coaching and mentoring experience;


    • Computer literacy at intermediate level (MS Office).*Must be able to travel between sites when required

    Additional Information

    UK Shifts

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