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    Technical Operations Manager - Johannesburg, South Africa - BGA Recruitment

    BGA Recruitment
    BGA Recruitment Johannesburg, South Africa

    Found in: Talent ZA C2 - 1 week ago

    Default job background
    Full time
    Description

    Based in MIDRAND - Gauteng

    QUALIFICATIONS: Engineering or similar degree

    EXPERIENCE:


    • Several years progressively responsible experience in a
    management/ leadership position

    • Minimum 5 years in an Engineering or Technical
    environment & ITC experience

    • Proven track record in delivering complex project success

    • Remote leadership experience

    • Leading and coaching teams

    OVERVIEW:

    Provide a leadership position in the technical operations department of the organisation, with a
    broad oversight of system data and IT systems integration within the technical operations
    framework of the business, along with a business quality management input. The position
    requires you to monitor technical operational activities to maximize efficiency, productivity, and
    profits for the organization as a whole, create budgets, study business forecasts, and analyze
    financial data to control maintenance costs while boosting revenue.
    The position also requires you to design, control, and manage the technical process and
    operational integrity of technological services provided by an organization. It involves
    coordinating the operational aspects of a technical process to ensure smooth running of the
    business continuity.

    KEY PERFORMANCE AREAS:

    Managing all maintenance costs to maximise contractual value while maintaining
    technical reliability levels that minimises downtime and potential losses of energy
    performance.
    ? Report into MANCO at a management level
    ? Determining, negotiating and agreeing on in-house quality procedures, standards and
    specifications
    ? Assessing operational customer requirements and ensuring that these are met with the
    appropriate resources and priority
    ? Setting customer service standards
    ? Ensuring that on site work complies with standards at both national and international
    level for the during and lifecycle of the contract
    ? Working with operating staff to establish procedures, standards and systems
    ? Writing management and technical reports
    ? Determining training needs, budgets and implementation
    ? Acting as a catalyst for change and improvement in performance and quality
    ? Directing technical objectives to maximise profitability
    ? Recording, analysing and distributing statistical information relating to the performance,
    reliability and maintenance of the installed base.
    ? Manage and Monitor the workload, resource loading, KPIs and performance of the
    Electricians, Workshop staff and Operations Assistant
    ? Manage, approve or decline annual and other leave
    ? Oversee the workshop, its function, purpose and impact and value creation in the business. Reviewing underperforming systems, escalating any problems on systems that may have a negative financial impact on the company's contractual performance.
    ? Needs to work closely with the Key Account Manager to ensure client satisfaction is met

    Responsible for maintaining the technical goals of the company and addressing any
    future potential needs. Also responsible for making sure that operational staff are
    working within technical guidelines of best practice project management and
    operational governance.
    ? Responsible for ensuring Health and Safety standards are complied with
    ? Responsible for developing budgets, approving maintenance expenditure and
    accountable for variances
    ? Responsible for appointing and approving maintenance subcontractors to perform
    duties such as filter cleaning, air conditioning servicing and fire systems, appropriate for
    the site.
    ? Responsible for ensuring maintenance and repair contractors sign up for and perform
    work with a Maintenance SLA
    ? Create and maintain the best practice standards for technical operations, managing
    both the operations process, embracing design, planning, control, performance
    improvement, and operations strategy
    ? Manage the workflow of technicians and electricians with a quality management
    oversight.
    ? Coordinate and participate in projects to design, develop, program, test, install and
    maintain technical operations processes that will be chosen for the during of the
    contract
    ? Responsible for ensuring that scheduled maintenance tasks are performed in line with
    expectations
    ? Responsible for planning, coordinating, and executing organizational technical
    processes from start to finish, with emphasis on strong quality management and
    influence.
    ? Manage stock and procurement

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