Shasti Sulochan Subburaman

1. Seasoned, techno-functionally inclined and highly empowered professional with significant experience acquired over 22+ years in diverse areas encompassing, end-to-end project delivery management, software development, testing, service delivery & Command center operations & Transformation across various domain ¡V Retail, Banking & Insurance. Presently employed as Associate Principal ¡V Systems Management, with L&T Infotech, South Africa
2. Experience in setting up and transforming the command center for banking client spanning across various monitoring tools like CA UIM / APM, New Relic, AppDynamics & Instana
3. Delivered and executed several project using Agile, Scrum & Lean methodologies, excellent understanding of SDLC, project management life cycle and global delivery model. Effective Stake holder management that spans across the world ¡V UK, ROI, Czech, Slovak, Turkey, Poland, Hungary, US, Thailand, China, Korea, Japan, Malaysia
4. Experienced in providing end-to-end Customer Service Delivery Solutions and implementing the Service Delivery Process covering Service Level Agreement, Resolution Process, Knowledge Management and Procedures & Service Standards for Business Excellence and generating value propositions for the customers
5. Holding a valid South African ID
   
   
   
    

1. Managing the set up and transformation of ABSA Rest of Africa Operations Command Center for 10 African countries (Kenya, Uganda, Tanzania, Zambia, Botswana, Ghana, Mauritius, Seychelles, Mozambique, South Africa)
2. Involved in evaluation of monitoring tools for the command center
3. Involved in CSI initiatives and stabilized the application performance
4. Stability in command center monitoring process
5. Reduction in the incident count
6. Managing the entire testing delivery landscape from LTI for Liberty Life insurance
7. Managing testing requirements for Short Term Insurance, Finance, Tax and Sourcing Portfolio for Barclays Africa, SouthAfrica
8. Identifying the Automation scope of the applications and prepare a strategic plan for automation implementation
9. Managed scrum teams for the Short Term Insurance program with Liberty Life client
10. Analyzed and implemented the in-house accelerators at the client location for Predictive Analysis and User Experience
11. Managing the testing delivery for SAP Finance Implementation for Zambia, Mauritius, Seychelles
12. Involved in the service delivery of Oracle retail applications for 11 countries across UK&ROI, US, Europe & Asia
13. Liaise with stakeholders and agree on the SLA
14. Strictly adhering to Service Level Adherence, ensuring rich customer experience in each and every interaction
15. Strategic planning and execution of transition of testing projects from UK by setting up multi-disciplinary teams in India
16. Fast learner of all customized software
17. Possess strong communication and Inter-Personal skills to be a good team manager, who loves to meet the challenges and can work independently

Bachelor of Engineering in Mechanical engineering. Completed in the year 2000 from Bharathidasan University in Tiruchirappalli, India.