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    Customer Relations Agent - Centurion, South Africa - Talent Evolution (Pty) Ltd

    Talent Evolution (Pty) Ltd
    Talent Evolution (Pty) Ltd Centurion, South Africa

    6 days ago

    Default job background
    Description
    Our client based in Centurion is looking for a candidate with extensive in-bound and customer relations call centre experience to join their team

    Duties:
    Deal with external and internal enquiries, provide feedback and find permanent solutions. These include:
    • Registration related enquiries
    • CRM Logging System and Telephonic enquiries
    • Product and general information / enquiries
    • Assist with enquiries online i.e. Products, Specials, Availability, Price etc.
    • Obtain Information from relevant departments to resolve/ provide feedback on enquiries
    • Log all enquiries received internally and externally
    • Required to work after hours / weekends when necessary
    • Type draft correspondence and general typing
    • Keep necessary records and do filing
    • Assist with reception when assistance is needed
    • Assist Sales & CRM whenever the contribution is needed to achieve the common objective

    Requirements:
    • Grade 12 qualification is a prerequisite
    • Any relevant Customer Service Experience will be an advantage
    • Excellent interpersonal skills as well as excellent Written and Oral Communications Skills (both English and Afrikaans)
    • Ability to work with and manage different types of personalities to get the right results
    • A professional phone presence
    • Ability to work both independently as well as in a team
    • Excellent organisational skills and professional work approach
    • Ability to communicate and screen effectively over the phone and to speak clearly
    • Ability to deal with people tactfully and to listen effectively
    • Excellent computer skills on office administrative packages (MS Office)
    • Ability to work under pressure and to multitask
    • Valid driver's license

    Should you not receive a response within 10 working days, please consider your application as unsuccessful
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