Customer Relations Agent - Centurion, South Africa - People Dimension

People Dimension

Verified Company

Centurion, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Introduction

A leading company in the Health and Beauty sector is looking for an experienced Customer Relations Agent to join their dynamic team.

Duties & Responsibilities

Service Excellence
Provide the required service to clients as per the SOP
Deal with external and internal enquiries, provide feedback and find permanent solutions

These include:

Registration related enquiries
CRM Logging System and Telephonic enquiries
Product and general information / enquiries
Assist with enquiries online i.e. Products, Specials, Availability, Price etc.
Obtain Information from relevant departments to resolve/ provide feedback on enquiries
Responsible for the CRM Cell phone and posting communications to the leaders' groups
Log all enquiries received internally and externally
Required to work after hours / weekends when necessary
Type draft correspondence and general typing
Keep necessary records and do filing
Assist with reception when assistance is needed
Assist Sales & CRM whenever the contribution is needed to achieve the common objective

Desired Experience & Qualification

A Grade 12 qualification is a prerequisite, and any relevant Customer Service Experience will be an advantage
Excellent interpersonal skills as well as excellent Written and Oral Communications Skills (both English and Afrikaans)
Ability to work with and manage different types of personalities to get the right results
A professional phone presence
Ability to work both independently as well as in a team
Excellent organisational skills and professional work approach
Ability to communicate and screen effectively over the phone and to speak clearly
Ability to deal with people tactfully and to listen effectively
Excellent computer skills on office administrative packages (MS Office)
Ability to work under pressure and to multitask
Valid driver's license
Attributes: Great attitude, Dedicated, Friendly, Hospitable, Professional, Organised, Willing, Faithful, Confidential

Package & Remuneration
R CTC pm.