Sisekelo Mbandlwa

My name is Sisekelo and I am based in Centurion. I am 28 years old and I have experience in the contact centre industry as well as in office administration and clerical work. I am an excellent communicator and organiser.

Office Administrator |Task Kings Security | 20 Apr 2021 - 21 Jan 2022

• Providing friendly and professional front office services.
• Communicating all policies and procedures regarding payments with clients.
• Daily management of client-specific tasks.

Customer Service Advisor (Email and Chat) | Outworx | 24 Aug 2020 - 13 Jan 2021

• Working remotely to resolve email and chat queries.
• Developing positive relationships with customers to encourage loyalty.
• Resolving customer complaints.

Customer Service and Billing Advisor (Telephone) | CCI-South Africa | 22 Oct 2018 - 17 Jul 2020

• Processing billing and service queries.
• Retaining customers.
• Handling order management queries.

Direct Sales Agent | Cell C | 16 Feb 2016 - 30 June 2016

• Calling potential customers to offer Cell C products and services
• Placing orders on the purchase system.
• Using persuasive skills to overcome objections.

Direct Sales Agent | Velociti Contact Centre | 24 Apr 2015 - 30 Jan 2016

• Making outbound calls and identifying sales opportunities.
• Meeting key performance indicators.
• Capturing customer information on the CRM database.

Higher Certificate in Economic and Management Science- Ongoing