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Sisekelo Mbandlwa

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About Sisekelo Mbandlwa:

My name is Sisekelo and I am based in Centurion. I am 28 years old and I have experience in the contact centre industry as well as in office administration and clerical work. I am an excellent communicator and organiser.

Experience

Office Administrator |Task Kings Security | 20 Apr 2021 - 21 Jan 2022

  • Providing friendly and professional front office services.
  • Communicating all policies and procedures regarding payments with clients.
  • Daily management of client-specific tasks.

Customer Service Advisor (Email and Chat) | Outworx | 24 Aug 2020 - 13 Jan 2021

  • Working remotely to resolve email and chat queries.
  • Developing positive relationships with customers to encourage loyalty.
  • Resolving customer complaints.

Customer Service and Billing Advisor (Telephone) | CCI-South Africa | 22 Oct 2018 - 17 Jul 2020

  • Processing billing and service queries.
  • Retaining customers.
  • Handling order management queries.

Direct Sales Agent | Cell C | 16 Feb 2016 - 30 June 2016

  • Calling potential customers to offer Cell C products and services
  • Placing orders on the purchase system.
  • Using persuasive skills to overcome objections.

Direct Sales Agent | Velociti Contact Centre | 24 Apr 2015 - 30 Jan 2016

  • Making outbound calls and identifying sales opportunities.
  • Meeting key performance indicators.
  • Capturing customer information on the CRM database.

Education

Higher Certificate in Economic and Management Science- Ongoing

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