Customer Relations Agent - Centurion, South Africa - Talent Evolution

Talent Evolution

Verified Company

Centurion, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Duties:

Service Excellence - Provide the required service to clients as per the SOP

Deal with external and internal enquiries, provide feedback and find permanent solutions

These include:

Registration related enquiries
CRM Logging System and Telephonic enquiries
Product and general information / enquiries
Assist with enquiries online i.e. Products, Specials, Availability, Price etc.

Obtain Information from relevant departments to resolve/ provide feedback on enquiries

Responsible for the CRM Cell phone and posting communications to the leaders' groups

Log all enquiries received internally and externally

Required to work after hours / weekends when necessary

Type draft correspondence and general typing

Keep necessary records and do filing

Assist with reception when assistance is needed

Assist Sales & CRM whenever the contribution is needed to achieve the common objective

Requirements:

A Grade 12 qualification is a prerequisite, and any relevant Customer Service Experience will be an advantage
Excellent interpersonal skills as well as excellent Written and Oral Communications Skills (
both English and Afrikaans due to client base)
Ability to work with and manage different types of personalities to get the right results
A professional phone presence
Ability to work both independently as well as in a team
Excellent organisational skills and professional work approach
Ability to communicate and screen effectively over the phone and to speak clearly
Ability to deal with people tactfully and to listen effectively
Excellent computer skills on office administrative packages (MS Office)
Ability to work under pressure and to multitask
Valid driver's license
For more information please contact:

**Elsabe Olckers