Jobs
>
Cape Town

    Principal Hybrid Networking Technical Specialist - Cape Town, South Africa - Dimension Data

    dimension data background
    Description
    Functieomschrijving

    The primary responsibility of the Principal Specialist is responsible for installation, configuration and fault management in highly complex environments within a technology domain. This includes remotely supporting clients within service level agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.

    "Responsible for setup and installation of technical systems, applications, or process designs for client's purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely."

    Key Roles and Responsibilities:

    ● Interact with clients on site to meet more highly complex requirements of a solution.

    ● Escalate unresolved problems and issues to the relevant third parties.

    ● Delegates lower complexity tasks to engineers and technicians.

    ● Assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.

    ● Write reports and proposals and complete and maintain project documentation.

    ● Recommends improvements to standard operating procedures relating to installations and fixes.

    ● Act as coach and mentor to Implementation Engineers and Technicians.

    ● Included in highly complex design work, with input to the design expected.

    ● Expected to work independently and take ownership of relevant technologies according to domain or specialization.

    ● Monitors the quality of work produced by Engineers and Technicians and makes recommendations for continuous improvement.

    Knowledge, Skills and Attributes:

    ● Deep understanding and appreciation of technical design and business principles

    ● Demonstrates solid project management and administration ability

    ● Sound project skills which are demonstrated in the execution of installations and other assignments

    ● Displays leadership and team management ability

    ● Demonstrate customer engagement skills

    ● Demonstrate relevant domain specialist knowledge and expertise

    ● Display a proactive approach to solving problems

    ● Excellent verbal communication skills

    ● Client focused and display a proactive approach to solving problems

    ● Ability to coach, mentor and provide guidance to team members

    ● Excellent understanding of project management principles

    Required Experience:

    ● Extensive work experience in a technical implementation engineering or similar role

    ● Experience engaging with clients and conducting presentations

    ● Excellent project administration and documentation experience

    ● Report writing experience

    ● Extensive project management experience

    Additional Job Description Standard career level descriptor for job level:
    • Seen as expert in field
    • Can resolve critical issues
    • Works on issues that impact future success. For example - in design or sales
    • Uses professional concepts to develop resolution for critical issues and broad design matters
    • Creates formal networks with key decision makers
    • Serves as external organisational spokesperson
    • Have wide latitude
    • Typically requires extensive related experience with a Bachelor's or equivalent degree; or extensive experience and a Master's or equivalent degree; or a PhD or equivalent with extensive experience; or equivalent experience

    Requirements

    Academic Qualifications and Certifications:

    ● Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent

    ● CCIE (Cisco Routing and Switching, Wireless or ACI)

    ● Specialist Networking knowledge and experience essential

    ● Wireless, SDWAN and ACI beneficial

    ● Superior level knowledge in the following and strong knowledge in all other areas of: IP internetworking, LAN Switching, Wireless, WAN protocols. IP Routing protocols (OSPF, EIGRP, BGP) and ACI



  • Exceed HR and Recruitment Cape Town, South Africa

    **Job Overview**: · **Date Posted**: Posted 6 hours ago- · **Location**: Cape Town, Western Cape- · **Job Title**: IT Technical Specialist- · **Education Level**: Diploma- · **Job Level**: Intermediate- · **Minimum Experience**: 3 - 5 Years**IT Technical Specialist job vacancy in ...


  • Mass Staffing Projects Cape Town, South Africa

    If you are a Technical Specialist in the FMCG Industry in Cape Town, this position is for you · **Requirements**: · - Matric · - N6 Diploma: Electrical or Instrumentation · - 5 years FMCG experience · - PLC programming knowledge · - SERVO Control systems knowledge ...


  • Mass Staffing Projects Cape Town, South Africa

    Stop and take a look if you are Technical Specialist in the FMCG industry, located in Cape Town. · **Requirements**: · - Matric · - N6 Diploma in Electrical or Instrumentation · - 5 years FMCG experience · - SERVO Control systems experience · - PLC programming experience ...


  • Mass Staffing Projects Cape Town, South Africa

    If you are a Technical Specialist in the manufacturing industry in Cape Town, this position is for you · **Requirements**: · - Matric · - N6 Diploma in Electrical or Instrumentation · - FMCG industry experience ...


  • Engen Cape Town, South Africa

    **Purpose of the Job**: · To implement, maintain, administer and support the Microsoft Products, technologies and related Software (components) products and provide technical support and leadership on Microsoft products including establishing technical architecture, design, stand ...


  • Clicks Group Limited Cape Town, South Africa

    **Listing reference**: 016022**Listing status**: Online- · **Position summary** · **Industry**:IT & Internet · - **Job category**:Helpdesk and Technical Support**Location**:Cape Town · - **Contract**:Permanent**Remuneration**:Market Related · - **EE position**:Yes**Introduction** ...


  • SMEC Cape Town, South Africa

    **Global engineering consultancy with great career opportunities**: · - **Opportunity to work on a variety of interesting projects both locally and internationally**: · - **Friendly working environment across the business** · **About SMEC** · SMEC South Africa is part of the SMEC ...


  • Biovac Cape Town, South Africa

    **BIOVAC** is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive, and meticulous Technical Specialist: Chemistry & Projects to join a goal-oriented te ...


  • Biovac Cape Town, South Africa

    **BIOVAC** is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive, and meticulous Technical Specialist: Micro, Biological & Projects to join a goal-ori ...


  • HyperionDev Cape Town, South Africa

    **ABOUT US**: · HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of E ...


  • 2U Cape Town, South Africa

    At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers ...


  • MSD Cape Town, South Africa

    This position is to provide critical technical and after-sales support to Beef and Dairy farmers that use our technology. · **NATURE AND SCOPE** · **PRINCIPAL ACCOUNTABILITIES** · - Provide customer support, whether they be internal or external stakeholders. · - Develop and co-or ...


  • Vodafone Cape Town, South Africa

    **Role purpose**: · To analyse required billing systems to identify functionality enhancements as well as process improvements · To compile business and technical user requirements specifications that is representative and complete · To provide feedback on new products, services ...


  • WTW Cape Town, South Africa

    **The Role** · - Liaise with data providers (investment managers, custodians etc.) to obtain client data and other relevant information · - Assist with clients' contracting with investment providers (e.g. obtaining and completing documentation) and with clients' investment transi ...


  • Woolworths Cape Town, South Africa

    **Listing reference**: woolw_000855**Listing status**: Online- · **Position summary** · **Industry**:Wholesale & Retail Trade · - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Cape Town · - **Contract**:Permanent**Remuneration**:Market Related · - **EE pos ...


  • Engen Cape Town, South Africa

    Engen Petroleum Limited · Purpose of the Job · To evaluate the quality of data based on data standards, data quality principles and business requirements to ensure data is fit for purpose and conforms to data governance, policies and standards as set by data management framework ...


  • Vodafone Cape Town, South Africa

    **Role purpose**: · To analyse required billing systems to identify functionality enhancements as well as process improvements · To compile business and technical user requirements specifications that is representative and complete · To provide feedback on new products, services ...


  • Vodafone Cape Town, South Africa

    **.**: · **When it comes to creating a place where everyone is welcome, we're number 1.** · The number 1 Top Employer in South Africa. · Certified by the Top Employer Institute 2024. · **Role Purpose/Business Unit**: · The role of the Technical Analyst is to ensure that business ...


  • Helderberg Personnel Southern Suburbs, South Africa

    My client, who is an Information Technology solutions provider is seeking to employ a **Technical Specialist** to be based at their Southern Suburbs office. · it|technical specialist · **Position Summary and Primary Objectives** · The Technical Specialist role is to provide suppo ...


  • beBee Professionals Cape Town, South Africa Technical Writers Freelance

    BeBee Professionals is looking for a Technical Publication Specialist to join our team in Cape Town. · The successful candidate will be responsible for creating, editing, and publishing technical documents, such as user manuals, product specifications, and training materials. · T ...