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Durban

    Matriculants - Durban, South Africa - FIREFLY

    FIREFLY
    FIREFLY Durban, South Africa

    13 hours ago

    Default job background
    Full time
    Description

    Duties:
    Manage a large number of incoming/ outgoing calls.
    Generate red alerts and escalation to higher management within a reasonable time frame.
    Building sustainable relationships and trust with customers through interactive communication.
    Obtain accurate valid and complete information by using the correct tools supplied.
    Meet customer team targets.
    Keep records of customer interactions process customer complaints and file documents.
    Follow communication procedures, guidelines, and policies set by the Company.
    Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
    Follow up and ensure the case is resolved within the time frame.
    Go the extra mile to engage with the customer to resolve his complaint.


    Requirements:
    Matric or higher tertiary qualificationRead, Write and Speak EnglishStrong phone contact handling skill and activelistening
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