MFC Administrator - Durban South, South Africa - Old Mutual

    Old Mutual
    Old Mutual Durban South, South Africa

    1 week ago

    Old Mutual background
    Full time
    Description

    Description

    In this role, you will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service's needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.

    This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.
  • Follows standardised processes and provides administrative support in line with normal business functioning.
  • Delivers on daily production standards and adheres to service and quality standards.
  • Provides an indirect service to customers and intermediates.
  • Responds to immediate requirements within procedure.
  • Uses standard administrative techniques to coordinate own work.
  • Product and process knowledge in different areas may differ but basic skills remain the same.
  • Moderate (intermediate) to high level of technical knowledge.
  • Partially multi skilled across product and process relevant to the business area.
  • Key Result Areas
  • Documentation Processing
  • Delivers on daily production standards
  • Follows standardised processes and provides administrative support in line with normal business functioning
  • Provides an indirect service to customers and intermediaries
  • Responds to immediate administrative requirements within procedure
  • Uses standard administrative techniques to coordinate own work
  • Personal Effectiveness
  • Accepts and lives the company values
  • Accountable for service delivery through own efforts
  • Collaborates effectively with others to achieve personal results
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months
  • Makes increased contributions by broadening individual skills
  • Quality Assurance
  • Adheres to service and quality standards
  • Performs quality checks on own work

    • Requirements

  • 2 or more years of experience in a similar role
  • Matric or equivalent Recognition of Prior Learning (RPL)
  • Valid driver's license

    • Skills

    Accountability, Office Administration, Proactive Approach

    Education

    Matriculation Certificate (Matric) (Required)

    Closing Date

    04 May 2024