Jobs

    Integration Specialist - Sandton, South Africa - Pro development Group

    Pro development Group
    Pro development Group Sandton, South Africa

    Found in: Talent ZA C2 - 1 day ago

    Pro Development Group background
    Full time
    Description

    Our Client a Global Tech firm is seeking n Integration Specialist to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment.

    Key Roles and Responsibilities:

    • Operates and maintains the overall IT infrastructure of the business unit to ensure stability, integrity, and operation efficiency
    • Monitors, maintains, supports and optimises all aspects of the network and systems


    Knowledge, Skills and Attributes:

    • Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and Operations standard compliance
    • Ability to develop and maintain the operation framework, including process, procedures, and compliance
    • Strong customer service focus
    • Strong communication skills and ability to prepare structured, and relevant communications to operations leaders
    • Ability to work in a fast paced and deadline driven environment
    • Proven ability to build, manage and foster a team-oriented environment
    • Proven ability to work creatively and analytically in a problem-solving environment
    • Ability to quickly become proficient in delivery processes and related systems
    • Demonstrated strong ability to analyse, design and improve operations processes
    • Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors
    • Resolves and assesses a wide range of issues in creative ways and suggests variations in approach


    Academic Qualifications and Certifications:

    • Bachelor's degree or equivalent in a relevant field desirable
    • ITIL intermediate (operational support and analysis)


    Required Experience:

    • Seasoned level of experience in a similar role
    • Seasoned level of experience managing support in an organisation supporting enterprise IT customers
    • Seasoned level of client services / support management experience
    • Seasoned level of experience, judgement and drive to plan, make decisions and accomplish individual and team goals
    • Seasoned level of experience working in a team-oriented, collaborative environment
    • Seasoned level of experience of in-house / outsourced IT service delivery / management
    • Seasoned level of experience with in-house or outsourced service delivery and/or management
    • Seasoned level of experience of managing customer relationships and conducting service review meetings
    • Seasoned level of experience managing and developing service level agreements
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